Financial Data and Key Metrics Changes - Total sales for Q1 2021 were 204million,adecreaseof36319.7 million in the prior year, primarily due to COVID-19 related campus closures [44][42] - The consolidated gross margin rate for the quarter was 15.1%, down from 22.4% in the prior year, attributed to a shift to lower margin digital courseware and reduced sales of higher margin general merchandise [49][42] - Cash balance at the end of the quarter was 7.5millioncomparedto8.2 million in the prior year, with outstanding borrowings increasing to 234.6millionfrom174.1 million [51][42] Business Line Data and Key Metrics Changes - Retail segment experienced a 42.8% decline in comparable sales, while comparable course material sales declined by 10.1% [45][42] - BNC's First Day offering grew 156% to 9.1millionduringthequarter,indicatingstrongdemandfordigitalcoursematerials[46][42]−DSSsalesincreasedby0.5 million or 9.3% to 5.9million,drivenbygrowthinbartlebysubscriptions,whichdoubledto1.4 million [46][42] Market Data and Key Metrics Changes - The company signed an estimated 70millioninnewbusinessduringthequarter,indicatingastrongpipelinedespitethechallengesposedbyCOVID−19[23][42]−eCommercesalesrepresented7355 million, and emphasized disciplined inventory management [57][59] Question: What are you seeing in terms of usage of bartleby compared to earlier this spring? - Management noted a significant increase in traffic and usage of bartleby, with a 50% increase in traffic between March and April [65][66] Question: Can you discuss the sales cycle for First Day Complete and potential for scaling? - Management indicated that while some schools deferred decisions, there is renewed interest, and they expect significant growth in the number of schools adopting First Day Complete [78][81] Question: How are you staying relevant with students who are not on campus? - Management emphasized increased collaboration with schools to communicate offerings and the importance of the new eCommerce system to enhance the student shopping experience [86][90] Question: Can you provide insights on the competitive landscape and market share? - Management expressed confidence in taking market share, particularly due to the unique capabilities of MBS in fulfilling orders during the pandemic [101][104]