Financial Data and Key Metrics Changes - The company generated revenues of 105million,aslightdecreaseof11 million compared to the same period last year [41][42] - Adjusted EBITDA for the third quarter was 5.4million,downfrom11.9 million in the same period in 2021, with an adjusted EBITDA margin of 5.1% compared to 11.2% in the previous year [52] - Gross margins fell about 560 basis points to 42.1%, primarily due to higher discounting and increased shipping costs [44] Business Line Data and Key Metrics Changes - Active customer count increased by 29% year-over-year to 3.2 million [41] - Average order value rose by 6% to 133,reflectinganincreaseinunitspertransaction[42]−Thecompanyexperiencedelevatedreturnlevels,particularlyinformalwearandeventdressingcategories,whichtypicallyhavehigherreturnrates[43]MarketDataandKeyMetricsChanges−Theapparelindustryisexperiencingincreasedpromotionalactivity,impactingthecompany′spricingstrategies[30]−Consumerbehaviorshowedvolatility,withadecelerationinorderfrequencyacrossallincomesegments[33][130]−Thecompanynotedthatallhouseholdincomesegmentsrespondedfavorablytopromotions,indicatingbroadbrandappeal[35][130]CompanyStrategyandDevelopmentDirection−ThecompanyplanstoreducerevenueandadjustedEBITDAguidanceduetomacroeconomicuncertainties,nowexpectingrevenuesof425 million to 440million[25][59]−Theleadershiptransitionisaimedatensuringasuccessfulhandofftothenextgeneration,withCrystalLandsemsettobecomeCEO[12][40]−Thecompanyemphasizesadata−drivenapproachtoinventorymanagementandcustomeracquisition,focusingonmaintainingastrongbalancesheet[24][58]Management′sCommentsonOperatingEnvironmentandFutureOutlook−Managementacknowledgedthechallengingmacroeconomicenvironmentbutexpressedconfidenceinthecompany′slong−termgrowthpotential[23][25]−Thecompanyviewscurrentchallengesaspartofatemporaryeconomiccycleandremainscommittedtoprofitablegrowth[23]−ManagementexpectsQ4tocontinuebeingpromotional,withacautiousapproachtoinventoryandmarketingstrategies[81][82]OtherImportantInformation−Thecompanyendedthequarterwithcashof12.5 million and net debt of approximately 2.5million[54]−Inventorylevelsincreasedto49.4 million, up 26millionfromthepreviousyear,aspartofastrategytohedgeagainstinflationandsupplychainissues[54][56]−Thecompanyreportedadilutedearningspershareof0.02 compared to $0.13 in the third quarter of 2021 [51] Q&A Session Summary Question: Promotional environment and inventory management - Management indicated that they are comfortable carrying over spring/summer inventory into next year, as 70% of revenue typically comes from reorder products [73] - The cost of customer acquisition remains stable, attributed to a data-driven marketing approach [74] Question: Q4 promotional cadence and markdowns - Management expects to be more surgical in their promotional approach for Q4, leveraging data to optimize customer acquisition [81][82] Question: Inventory progression and robotics impact - The company is taking a data-driven approach to inventory management, aiming for a balanced inventory level to mitigate risks [92] - Robotics implementation is expected to reduce variable costs and enhance margins over time [99] Question: Differences in consumer behavior - Consumer behavior has been consistent across income levels, with a slight reduction in order frequency noted [130] Question: Performance of special occasion versus everyday clothing - The company continues to perform well in the event and special occasion categories, while everyday clothing has seen a pullback in demand [135]