Core Insights - BigCommerce reported revenue of $87.03 million for Q4 2024, a year-over-year increase of 3.4% and an EPS of $0.11, up from $0.09 a year ago [1] - The revenue exceeded the Zacks Consensus Estimate of $86.75 million, resulting in a surprise of +0.32%, while the EPS surprise was +83.33% compared to the consensus estimate of $0.06 [1] Financial Performance Metrics - Annual Recurring Revenue (ARR) attributable to Enterprise Accounts was $261.60 million, slightly below the two-analyst average estimate of $263.87 million [4] - Total Annual Revenue Run-rate (ARR) was reported at $349.60 million, compared to the average estimate of $351.45 million based on two analysts [4] - Revenue from Partner and Services was $24.74 million, exceeding the average estimate of $23.92 million from six analysts, reflecting a year-over-year increase of +5.1% [4] - Revenue from Subscription Solutions was $62.29 million, slightly below the six-analyst average estimate of $62.83 million, with a year-over-year change of +2.8% [4] Stock Performance - BigCommerce shares have returned +7.9% over the past month, outperforming the Zacks S&P 500 composite's +2.6% change [3] - The stock currently holds a Zacks Rank 3 (Hold), indicating potential performance in line with the broader market in the near term [3]

Financial Data and Key Metrics Changes - The company reported non-GAAP operating income exceeding $19 million for 2024, a $25 million improvement over 2023, and nearly double the original forecast [9] - Non-GAAP operating margin expanded by 767 basis points, with operating cash flow reaching $26 million, a $50 million improvement from the previous year [9][25] - Revenue for Q4 reached $87 million, up 3% year-over-year, while full-year revenue grew 8% to $333 million [25][30] - Annual recurring revenue (ARR) ended at nearly $350 million, a 4% increase year-over-year [27] Business Line Data and Key Metrics Changes - The company has three owned products: BigCommerce, Feedonomics, and Makeswift, which have been integrated operationally and commercially [16] - Enterprise ARR grew 7% to $262 million, representing 75% of total company ARR, while non-enterprise ARR declined 4% to $88 million [27][30] Market Data and Key Metrics Changes - Net revenue retention for enterprise accounts finished at 99%, which is below past performance [12][27] - The company is targeting mid-single-digit growth rates for the full year, with ARR growth gradually accelerating [30][31] Company Strategy and Development Direction - The company aims to reaccelerate revenue growth profitably, operate with discipline, and execute a sales and marketing transformation [22] - Recent leadership additions are expected to drive the next growth phase, with a focus on recruiting top leaders with SaaS and commerce expertise [13][14] - The launch of Catalyst is intended to enhance capabilities and reduce costs for brands, retailers, and distributors [20][21] Management's Comments on Operating Environment and Future Outlook - Management expressed cautious optimism regarding the macroeconomic environment, noting that they have not baked significant changes into their outlook [92] - The company is focused on tactical execution within its go-to-market teams to achieve its numbers [94] - Management acknowledged that transformations take time but emphasized their commitment to unlocking the company's full potential [32][120] Other Important Information - The company reduced headcount by approximately 10% and streamlined operations to improve profitability and cash flow [28] - The financial position is strong, with $126 million in cash and marketable securities after repurchasing a portion of convertible notes [29][30] Q&A Session Summary Question: Key benchmarks for success and timeline for improvements - Management indicated that pipeline quality will be the leading indicator of success, with expectations for improved bookings by mid-year [38][40] Question: Sales capacity ramp and pipeline creation - Management clarified that the majority of resources to double sales capacity are already in place, with expectations for acceleration in the back half of the year [50][54] Question: Impact of tariffs on customer spending - Management stated that while macroeconomic factors contribute to conservatism in guidance, there are encouraging signs of optimism in the prospect community [57][58] Question: Engagement with partners post-leadership changes - Management reported positive engagement with partners, focusing on deepening relationships and enhancing operational capabilities [61][62] Question: Net revenue retention and churn reasons - Management noted that integrating products and improving go-to-market effectiveness will enhance net revenue retention and address churn [88][89] Question: Dependence on macroeconomic conditions - Management emphasized a conservative outlook, not relying on macro changes for guidance, while remaining cautiously optimistic about project resurgence [92][94] Question: Balance between partner engagement and internal capabilities - Management believes that partnerships will strengthen as they create a marketplace with partners, enhancing customer options and capabilities [98][100] Question: Competitive landscape affecting enterprise accounts - Management acknowledged stabilization in enterprise account numbers but aims for growth, focusing on larger customers for dollarized growth [103][105]

Core Insights - BigCommerce (BIGC) reported quarterly earnings of $0.11 per share, exceeding the Zacks Consensus Estimate of $0.06 per share, and showing an increase from $0.09 per share a year ago, resulting in an earnings surprise of 83.33% [1] - The company achieved revenues of $87.03 million for the quarter ended December 2024, surpassing the Zacks Consensus Estimate by 0.32% and increasing from $84.15 million year-over-year [2] - BigCommerce has consistently outperformed consensus EPS and revenue estimates over the last four quarters [2] Earnings Outlook - The future performance of BigCommerce's stock will largely depend on management's commentary during the earnings call and the sustainability of its immediate price movement based on the latest earnings numbers [3][4] - The current consensus EPS estimate for the upcoming quarter is $0.05 on revenues of $83.63 million, and for the current fiscal year, it is $0.29 on revenues of $349.18 million [7] Industry Context - The Internet - Software industry, to which BigCommerce belongs, is currently ranked in the top 34% of over 250 Zacks industries, indicating a favorable outlook compared to the bottom 50% [8] - Empirical research suggests a strong correlation between near-term stock movements and trends in earnings estimate revisions, which can be tracked by investors [5]

4Q 2024 Financial Results © BigCommerce. All rights reserved. Confidential. 1 Disclaimer This presentation has been prepared by BigCommerce Holdings, Inc. ("we,ˮ "us,ˮ "our,ˮ "BigCommerceˮ or the "Companyˮ). This presentation may contain forward-looking statements which constitute the views of the Company with respect to future events which can be identified by the use of forward-looking terminology such as "anticipate,ˮ "believe,ˮ "budget,ˮ "can,ˮ "continue,ˮ "commit,ˮ "control,ˮ "could,ˮ "estimate,ˮ "expe ...

Revenue Performance - Total revenue for fiscal year 2024 was $332.9 million, an increase of 8% compared to fiscal year 2023[11] - Total annual recurring revenue (ARR) as of December 31, 2024, was $349.6 million, up 4% year-over-year[5] - Subscription solutions revenue for Q4 2024 was $62.3 million, a 3% increase compared to Q4 2023[5] - Revenue for the year ended December 31, 2024, is $332,927,000, representing an increase of 7.0% from $309,394,000 in 2023[45] - Total revenue for Q4 2024 reached $87,028 thousand, a 2.2% increase compared to $84,149 thousand in Q4 2023[48] - Revenue from the Americas (U.S.) for Q4 2024 was $66,078 thousand, an increase from $64,055 thousand in Q4 2023, representing a growth of 3.2%[49] - Year-to-date revenue for 2024 reached $332,927 thousand, up from $309,394 thousand in 2023, marking an increase of 7.6%[53] Profitability Metrics - GAAP gross margin for fiscal year 2024 was 77%, compared to 76% in fiscal year 2023[11] - Non-GAAP operating income for fiscal year 2024 was $19.5 million, compared to a loss of $5.7 million in fiscal year 2023[11] - Adjusted EBITDA for Q4 2024 was $11.0 million, up from $6.5 million in Q4 2023[7] - Adjusted EBITDA shows a net loss of $41,684,000 for the year ended December 31, 2024, compared to a loss of $72,444,000 in 2023, reflecting an improvement[32] - Non-GAAP net income for Q4 2024 was $8,446 thousand, compared to $7,876 thousand in Q4 2023, reflecting a year-over-year increase of 7.2%[51] - Adjusted EBITDA for Q4 2024 was $11,031 thousand, a significant increase from $6,540 thousand in Q4 2023, marking a growth of 68.0%[52] Net Loss and Cash Flow - GAAP net loss for fiscal year 2024 was ($27.0) million, an improvement from ($64.7) million in fiscal year 2023[16] - Net loss for the year ended December 31, 2024, is $27,030,000, a decrease from $64,671,000 in 2023, indicating a reduction of 58.2%[45] - Net loss for Q4 2024 was $2,390 thousand, an improvement from a net loss of $3,176 thousand in Q4 2023[47] - Cash flows from operating activities for the year ended December 31, 2024, were $26,254 thousand, a turnaround from cash used in operations of $(24,243) thousand in 2023[47] - Free cash flow for Q4 2024 was $11,573 thousand, a decrease from $12,236 thousand in Q4 2023[57] - The company reported free cash flow of $22.5 million for the year ended December 31, 2024[13] Assets and Liabilities - Total current assets decreased to $251,219,000 in December 2024 from $341,986,000 in December 2023, a decline of 26.5%[43] - Total liabilities decreased to $306,920,000 in December 2024 from $418,525,000 in December 2023, a reduction of 26.6%[43] - Total stockholders' equity increased to $33,369,000 in December 2024 from $25,533,000 in December 2023, a growth of 30.7%[43] Operational Efficiency - The number of enterprise accounts was 5,884, a decrease of 2% compared to Q4 2023[5] - Non-GAAP cost of revenue for Q4 2024 was $18,741 thousand, representing 21.5% of revenue, compared to 21.2% in Q4 2023[53] - Non-GAAP sales and marketing expense for Q4 2024 was $28,685 thousand, which is 33.0% of revenue, down from 36.7% in Q4 2023[54] - Non-GAAP research and development expense for Q4 2024 was $16,664 thousand, accounting for 19.1% of revenue, compared to 20.9% in Q4 2023[55] - Non-GAAP general and administrative expense for Q4 2024 was $12,853 thousand, maintaining 14.8% of revenue, consistent with Q4 2023[56]

Financial Performance - Full-year total revenue reached $332.9 million, marking an 8% increase compared to the prior year [1] - Total Annual Revenue Run-Rate (ARR) was $349.6 million, up 4% year-over-year [1] - Fourth quarter revenue was $87.0 million, a 3% increase from the fourth quarter of 2023 [7] - Subscription solutions revenue for the year was $247.9 million, also an 8% increase from the previous year [14] - GAAP gross margin improved to 77% from 76% in the prior year [14] Operating Metrics - Adjusted EBITDA for the fourth quarter was $11.0 million, compared to $6.5 million in the same quarter of 2023 [6] - Non-GAAP operating income for the fourth quarter was $10.1 million, up from $5.4 million year-over-year [7] - The number of enterprise accounts decreased by 2% to 5,884, while average revenue per account (ARPA) increased by 9% to $44,458 [7] Cash Flow and Debt - Operating cash flow for the full year was $26.3 million, a significant improvement from a cash outflow of $24.2 million in 2023 [11] - The company had total outstanding debt of approximately $154.1 million as of December 31, 2024 [8] Business Highlights - The company successfully executed a go-to-market transformation, aligning its strategy and structure [2] - BigCommerce achieved 100% uptime during Cyber Week, with a 26% increase in gross merchandise value (GMV) year-over-year [15][16] - A new global partnership with Klarna was established to offer buy now, pay later services to merchants [18] Leadership Changes - Several key leadership appointments were made, including a new Chief Marketing Officer and Chief Revenue Officer [15]

Core Insights - Analysts project that BigCommerce (BIGC) will report quarterly earnings of $0.06 per share, reflecting a year-over-year decline of 33.3% [1] - Revenue is expected to reach $86.75 million, which represents a 3.1% increase from the same quarter last year [1] - There have been no revisions in the consensus EPS estimate over the last 30 days, indicating stability in analysts' forecasts [1] Revenue Projections - Revenue from 'Partner and services' is estimated to be $23.92 million, showing a year-over-year increase of 1.6% [4] - 'Subscription solutions' revenue is projected to reach $62.83 million, indicating a 3.7% increase year over year [4] - The consensus estimate for 'Total Annual Revenue Run-rate (ARR)' is $351.45 million, up from $336.50 million reported in the same quarter last year [4] Market Performance - BigCommerce shares have increased by 13.5% over the past month, outperforming the Zacks S&P 500 composite, which rose by 4.7% [5] - The company holds a Zacks Rank 3 (Hold), suggesting it is expected to perform in line with the overall market in the near future [5]

Core Insights - BigCommerce has appointed Rob Walter as Chief Revenue Officer and Michelle Suzuki as Chief Marketing Officer, enhancing its leadership team to drive growth and improve shareholder value [1][3][5] Group 1: Leadership Appointments - Rob Walter brings 20 years of ecommerce experience, having led sales and go-to-market teams at companies like Salesforce and eBay [2][4] - Michelle Suzuki has over 25 years of experience in scaling high-growth companies, including roles at EMC and Ancestry [2][6] Group 2: Strategic Focus - The new appointments reflect BigCommerce's commitment to investing in top talent to reignite growth and enhance shareholder value [3][5] - Walter emphasizes the need for ecommerce businesses to reach customers in innovative ways, aligning with BigCommerce's flexible platform [5][6] Group 3: Previous Achievements - Walter previously served as Chief Revenue Officer at Amplience and OroCommerce, where he led significant growth initiatives [4] - Suzuki has a track record of transforming companies into rapid-growth SaaS businesses and played a key role in a $3 billion IPO at Instructure [6][7] Group 4: Company Overview - BigCommerce is a leading open SaaS and composable ecommerce platform, serving tens of thousands of B2C and B2B companies across 150 countries [7]

Core Points - BigCommerce Holdings, Inc. will report its financial results for Q4 and fiscal year 2024 on February 20, 2025, before market open [1] - A conference call to discuss the financial results and business highlights is scheduled for 7:00 a.m. CT (8:00 a.m. ET) on the same day [2] - The conference call will be accessible via phone and a live webcast on BigCommerce's investor relations website [2] - A telephone replay of the call will be available until February 27, 2025, along with a webcast replay for 12 months [3] Company Overview - BigCommerce is a leading open SaaS and composable ecommerce platform that supports B2C and B2B brands and retailers [4] - The platform offers enterprise-grade functionality, customization, and ease of use, serving tens of thousands of companies across 150 countries [4] - Notable clients include Burrow, Coldwater Creek, Harvey Nichols, and others [4]

Core Insights - BigCommerce has announced updates to its next-generation storefront technology, Catalyst, which enhances control and flexibility for ecommerce stores [1][2] - Catalyst features a fully integrated marketing-friendly visual editor, Makeswift, allowing for the creation of high-performance ecommerce storefronts without the constraints of rigid templates [2][3] Group 1: Catalyst Features - Catalyst enables marketers to launch and design new stores optimized for performance with a single click from the Control Panel [2] - The platform integrates core BigCommerce functionalities such as customizable checkouts, robust APIs, and multi-storefront capabilities, allowing brands to adapt their commerce strategies as they evolve [3][5] - Catalyst storefronts achieve Core Web Vital scores of 100 out of the box, providing a best-in-class reference architecture for rapid development [5] Group 2: Adoption and Benefits - The adoption of composable commerce has been historically slow due to the resources required, but Catalyst simplifies the process, making it easier for brands to launch storefronts that enhance customer experiences [3][6] - UPLIFT Desk transitioned to Catalyst to leverage its increased flexibility and streamlined processes, reducing development efforts and onboarding time [4][5] - The architecture of Catalyst allows for real-time changes and optimizations, enabling teams to quickly pivot designs and improve user experiences [8] Group 3: Market Position - BigCommerce serves tens of thousands of B2C and B2B companies across 150 countries, providing enterprise-grade functionality and customization [9]