49% of Businesses Show Poor Collaboration Experiences Negatively Impacted Customer Experience Business leaders share insight into what they need to better communicate and collaborate internally and externally HOLMDEL, N.J., Sept. 24, 2024 /PRNewswire/ -- In a study conducted by Forrester Consulting on behalf of Vonage, new insights have emerged demonstrating the significant effects of inadequate internal collaboration on organizational performance. The data reveals that businesses plagued by siloed departme ...

STOCKHOLM, Sept. 20, 2024 /PRNewswire/ -- Ericsson (NASDAQ: ERIC) today announces that Carolina Dybeck Happe has decided to resign from its Board of Directors. Dybeck Happe has served on Ericsson's Board since 2022. The announcement follows the September 12 appointment of Dybeck Happe to the position of Executive Vice President and Chief Operations Officer with Microsoft. Jan Carlson, Chair of the Board of Directors, says: "I'd like to thank Carolina for her service on our Board and for her contributions an ...

Vonage, a wholly owned subsidiary of Ericsson (ERIC) , recently joined Salesforce Inc's (CRM) Bring Your Own Channel for Contact Center as a Service (BYOC for CCaaS) pilot program. The BYOC for CCaaS program will enable users of Vonage Premier for Salesforce Service Cloud Voice to incorporate Vonage's omnichannel and AI-powered features into their existing contact center solutions while also utilizing Salesforce's Live Agent Assist and Analytics. This integration is expected to facilitate communication acro ...

Vonage, a wholly owned subsidiary of Ericsson (ERIC) , recently introduced an advanced business messaging solution called Vonage Rich Communication Services (RCS). Businesses in more than 10 countries in North America, South America and the EMEA region can now readily access the technology. The integration of Vonage RCS into business applications through Vonage Messages API will facilitate customized conversations that improve client engagement across the entire customer journey. In today's fast-paced digit ...

Group 1 - Vonage, a subsidiary of Ericsson, has partnered with SAP to explore generative AI use cases by integrating Vonage's network API platform with SAP Business AI [1][3] - The collaboration will provide SAP with access to Vonage's network APIs, including Quality-on-Demand, Device Location, and Number Verification APIs, aimed at enhancing customer experiences and mitigating fraud risks [2][6] - This partnership is expected to elevate user experiences and support sustainability through advanced technologies, enhanced data visualization, and augmented reality training [3][6] Group 2 - Ericsson's strategy focuses on becoming a leading mobile infrastructure provider and expanding its enterprise business, with solid revenue growth in its Enterprise segment attributed to the acquisition of Vonage [5][6] - The collaboration between Vonage and SAP is a strategic move to meet rising customer demands for enhanced experiences, leveraging Ericsson's mobile network leadership to extend Vonage's CPaaS platform [6] - Ericsson's stock has performed well, gaining 43.4% over the past year, outperforming the industry growth of 38.3% [7]

Ericsson (ERIC) announced that it achieved a milestone in mobile connectivity that would lay the groundwork for developing 5G advanced technologies in collaboration with Telstra. In this venture, Telstra, a leading mobile network provider in Australia, deployed the RAN Processor 6672, which is part of ERIC's fourth generation of RAN (Radio Access Network) purpose-built platform, within its Centralised RAN configuration. The solution, validated by Telstra, demonstrated three times the capacity compared with ...

Cradlepoint, the wholly owned subsidiary of Ericsson (ERIC) , recently announced that Wyoming Highway Petrol (WHP) has opted to deploy the Cradlepoint dual modem router and NetCloud Manager across its state fleet. Leveraging Cradlepoint solutions, WHP is aiming to create a strong and secure connectivity infrastructure that efficiently supports multiple mission-critical applications in challenging environments. The NetCloud Manager offers a single, unified interface that allows the agency to configure the ro ...

Dublin, Aug. 29, 2024 (GLOBE NEWSWIRE) -- The "Telefonaktiebolaget LM Ericsson Q2 FY2024 Financial Research Brief" report from EJL Wireless Research has been added to ResearchAndMarkets.com's offering. This report offers a comprehensive financial and strategic analysis of Telefonaktiebolaget LM Ericsson's Q2 2024 financial results, covering the period from April 1 to June 30. It includes a detailed financial analysis, examining key metrics and performance indicators to evaluate Ericsson's overall financial ...

Ericsson (ERIC) recently announced that it had inked a definitive partnership with e& Egypt aimed at bolstering the Information and Communications Technology (ICT) infrastructure in the Middle-East country and its surrounding region. This collaborative effort marks a major leap forward in the telecommunication landscape, showcasing e& Egypt's commitment to technological advancement in the region. ERIC's Focus on Improved Connectivity The partnership will see e& Egypt integrate Ericsson's high-performing 20- ...

Ericsson (ERIC) recently welcomed a joint statement as part of the latest bilateral agreement between the U.S. and Swedish governments aimed at advancing the next generation of connectivity technologies. This collaborative effort signifies a significant step forward in the telecommunication sector, showcasing the company's commitment to technological advancement. By leveraging Ericsson's deep industry expertise and resources of both countries, the collaboration aims to develop 6G technologies to help bridge ...