Core Insights - European power and utilities companies are increasing investments in advanced analytics and AI-enabled operations to achieve grid modernization, decarbonization, and digitalization [1][2] Investment Trends - Utilities are expanding renewable generation and investing in grid infrastructure in response to stricter clean energy regulations and decarbonization targets [2][5] - Grid investment remains the top priority for European utilities as networks adapt to higher renewable penetration and electrification [6] Operational Changes - Enterprises are moving beyond commodity electricity procurement to pursue new, value-driven revenue models by partnering on demand response, storage, and grid-interactive platforms [3][4] - Utilities are modernizing their transmission and distribution networks and digitalizing grid operations to enhance resilience and integrate renewable energy sources [4][5] Technology Adoption - Providers are supporting utilities by modernizing grids and strengthening integration between IT and operational systems, utilizing data analytics and AI for improved forecasting and operational coordination [3][4] - Decarbonization planning is becoming more structured and investment-driven, with enterprises relying on consulting support for technology choices and investment priorities [5] Market Dynamics - The report evaluates 39 providers across four quadrants: Enterprise Asset Management, Process and Customer Experience Management, Smart Metering and Grid Modernization, and Technology, Transformation and Consulting [8] - Accenture, Capgemini, Cognizant, Deloitte, IBM, Infosys, NTT DATA, TCS, and Wipro are named as Leaders in four quadrants each, indicating strong market positions [9] Customer Experience - Capgemini is recognized as the global ISG CX Star Performer for 2025 among power and utilities service providers, achieving the highest customer satisfaction scores [10]

Core Insights - Large U.S. enterprises are transitioning from isolated analytics and AI initiatives to integrated programs that encompass all core business systems [1][2] - AI spending as a share of IT budgets has nearly tripled in the past two years, reaching almost 6 percent, indicating a significant shift towards embedding AI in decision-making and performance measurement [3] Group 1: Integration of AI and Analytics - U.S. enterprises are embedding analytics and AI into decision-making processes, automating operations, and measuring performance across the organization [2][3] - Organizations are seeking unified data foundations to support predictive analytics and ambitious AI goals due to increasing complexity in IT environments [2][3] Group 2: Operating Models - Midsize enterprises are adopting hybrid operating models that blend central coordination with domain autonomy, allowing different parts of the organization to advance at their own pace [4] - Large enterprises are formalizing operating models for advanced analytics and AI initiatives, consolidating leadership and governance across the organization [3] Group 3: Role of Specialist Providers - Specialist providers are becoming crucial partners for enterprises, focusing on applying advanced analytics and AI to regulated or high-precision data, such as customer data and supply chain telemetry [5] - The demand for analytics and AI services is expected to grow, with organizations under pressure to connect these investments to measurable business results [6] Group 4: Trends in Analytics and AI Services - The reports highlight the importance of change readiness and process reengineering for successful advanced analytics and AI initiatives [6] - There is an increasing demand for consumption-based and outcome-linked pricing models from service providers [6] Group 5: Provider Evaluations - The 2025 ISG Provider Lens reports evaluate the capabilities of various providers, naming leaders and rising stars in the analytics and AI services space [9][10][11] - Capgemini has been recognized as the global ISG CX Star Performer for 2025, achieving the highest customer satisfaction scores in the Voice of the Customer survey [12]

Core Insights - A growing number of U.S. enterprises are adopting Oracle Cloud Infrastructure (OCI) alongside other hyperscale cloud services according to ISG [1] Group 1 - The trend indicates an increasing reliance on cloud services among U.S. enterprises, highlighting the competitive landscape in the cloud infrastructure market [1]

Core Insights - Demand for technology services in Europe reached a new high in the fourth quarter of 2025, marking the region's best performance of the year according to the ISG Index [1] Industry Summary - The technology services sector in Europe has shown significant growth, indicating a robust market environment and increasing reliance on technology solutions by businesses [1]

Core Insights - North American power and utilities companies are increasingly adopting AI and data-driven technologies to modernize operations and enhance customer responsiveness amid green energy mandates and cost pressures [1][2][3] Industry Trends - Utilities are transitioning from reactive to predictive and proactive operating models due to the complexity introduced by distributed energy resources (DERs), electric vehicles, and customer expectations for digital services [2][3] - The integration of AI, generative AI, and machine learning is central to improving grid and asset performance, with applications in outage forecasting, predictive maintenance, and workforce optimization [3][4] Technology Adoption - Digital innovation is enabling better infrastructure management, with advanced analytics helping to extend asset life and improve service-level agreement compliance [4] - Utilities are deploying DER management systems, advanced distribution management platforms, and virtual power plants to manage bidirectional power flows and enhance network resilience [4] Customer Engagement - There is a modernization of customer engagement as utilities respond to increasing demand for transparency, with upgrades to customer information systems supporting flexible payment plans and personalized insights [5] - AI-enabled contact centers and automated tools are enhancing customer interactions and reducing service costs [5] Strategic Insights - Utilities that align their asset, grid, and customer modernization efforts around shared data platforms are achieving faster operational improvements [6] - The report highlights growing investments in cybersecurity and compliance technologies, as well as the use of digital twins and IoT data for long-term infrastructure planning [6] Provider Evaluation - The report evaluates 35 providers across four quadrants: Enterprise Asset Management, Process and Customer Experience Management, Smart Metering and Grid Modernization, and Technology, Transformation and Consulting [9] - Leading companies identified include Accenture, Capgemini, Cognizant, Deloitte, HCLTech, IBM, Infosys, TCS, and Wipro, with others recognized as Rising Stars and leaders in specific quadrants [10][11]

Core Insights - U.K. enterprises are increasingly adopting AI-native multicloud environments to enhance agility, compliance, and cost transparency amid economic uncertainty and tighter regulations [1][2] Cloud Strategy and Transformation - British enterprises are balancing governance, cost optimization, and innovation in their cloud strategies, with a focus on digital sovereignty and generative AI (GenAI) adoption to improve productivity and operational resilience [2][3] - The 2025 ISG Provider Lens Multi Public Cloud Services report highlights a pivotal phase of cloud transformation driven by GenAI deployments, sovereign infrastructure mandates, and automation-focused operating models, particularly in finance, healthcare, and manufacturing sectors [2][5] Automation and AI Integration - A growing number of U.K. enterprises are embedding autonomous agents into workflows, utilizing GenAI for documentation, incident resolution, and knowledge retrieval, which streamlines operations and reduces manual effort [3][4] - As agentic automation matures, it is reshaping expectations around productivity, observability, and operational resilience, making AI integral to managing and operating cloud environments at scale [3] Financial Management and Governance - FinOps is evolving from a cost control function to a core governance discipline, with increased importance on cost transparency and financial accountability in multicloud environments [4] - Enterprises are focusing on cost optimization and predictive budgeting based on service level agreements (SLAs) to manage spending effectively while sustaining AI-driven cloud adoption [4] Regulatory Compliance and Digital Sovereignty - Digital sovereignty requirements are accelerating the adoption of jurisdictional controls, with enterprises implementing Hold Your Own Key (HYOK) models and strict data residency policies to meet regulatory obligations [5] - These measures are particularly crucial for enterprises in highly regulated sectors such as finance, healthcare, and manufacturing [5] Market Trends and Provider Evaluation - The report evaluates the capabilities of 61 providers across various quadrants, identifying leaders such as Computacenter and Rackspace Technology in four quadrants each, and other notable firms like Accenture and Capgemini in three quadrants [8][9] - Rising stars in the market include Hexaware, Kainos, LTIMindtree, Mphasis, and TCS, recognized for their promising portfolios and high future potential [10]

Core Insights - Europe's analytics and AI market is experiencing rapid growth driven by modern data platforms, unified governance, and adaptive systems reshaping AI strategies [1] Group 1 - The acceleration of the analytics and AI market in Europe is highlighted as a significant trend [1] - Modern data platforms are playing a crucial role in transforming AI strategies [1] - Unified governance is essential for the effective implementation of AI technologies [1] - Adaptive systems are contributing to the evolution of AI strategies in the market [1]

Group 1 - The article does not provide any relevant content regarding company or industry insights [1]

Summary of ISG Global Index Call - Q4 2025 Company and Industry Overview - The call was hosted by Information Services Group (ISG), focusing on the IT and business services industry, which influences $200 billion of technology spending annually [5][11] - The ISG Index measures the health and growth of the technology industry, including managed services and cloud-based software and infrastructure services [11] Key Insights and Arguments Market Performance - The Americas led market growth in 2025, crossing $23 billion in managed services ACV for the first time, driven by strong ITO activity and a rebound in BFSI [12] - EMEA saw a 20% increase in ACV for engineering services, with cloud demand accelerating and deal sizes expanding [13] - The global combined market reached $34.3 billion in ACV in Q4 2025, marking a 16% year-over-year increase and the fourth consecutive quarter above $30 billion [14] - The as-a-service market grew 29% globally in 2025, while managed services grew only 1.3% [14][15] Segment Performance - SaaS accounted for 66% of the total combined market, with significant growth in cloud, software, and consumption-based services [15] - Managed services faced constraints due to fewer mega-deals and pricing pressure, with a slight decline in Q4 2025 [15][16] - Engineering services were the fastest-growing segment, with a 35% increase in ACV year-over-year, driven by large integrated multinational providers [21] - BPO generated over $2 billion in ACV in Q4 2025, up 13% year-over-year, but faced annual declines [24][25] Regional Insights - The Americas generated $23.5 billion in managed services ACV in 2025, up 9% from 2024, while EMEA's managed services ACV totaled $16.7 billion, down 1.4% [28][30] - Asia Pacific struggled, with managed services ACV down 27% year-over-year, primarily due to a decline in the smallest deal category [31] Future Outlook - For 2026, managed services growth is forecasted at 2.1%, while as-a-service is expected to grow by 20% [54] - Enterprises are navigating macroeconomic uncertainties, but investments in AI and cloud infrastructure are expected to continue [54] - The demand for AI-driven outcomes and flexible commercial models will shape the future of the outsourcing market [55] Additional Important Insights - The engineering segment showed strong growth across various sectors, with EMEA leading in ER&D spend, up 86% for the year [22] - AI is now a dominant driver of growth, with hyperscaler investments significantly impacting the market [13][41] - The BPO market is in a reset mode, with uneven growth concentrated in specific functions and industries, particularly industry-specific BPO [26][84] - The call highlighted the importance of AI in transforming traditional outsourcing models, with a focus on hyper-personalization and domain-led transformation [84] This summary encapsulates the key points discussed during the ISG Global Index call, providing insights into market performance, segment growth, regional dynamics, and future outlooks in the IT and business services industry.

Core Insights - ISG has initiated studies focused on providers of private and hybrid cloud data center services, particularly for data-intensive and AI-led workloads [1] Group 1 - The studies aim to evaluate the capabilities and offerings of various cloud service providers [1] - The focus is on understanding how these providers can support the growing demand for data-intensive applications driven by artificial intelligence [1]