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8点1氪:爱奇艺回应充25年会员退费难;B站2025年度弹幕为“致敬”;官方明确明年继续“国补”
36氪· 2025-12-29 00:00
Group 1 - iQIYI has initiated a refund process for a user who faced difficulties in obtaining a refund for a 25-year membership due to account issues [3][5] - The user reported that their membership was charged from 2017 to 2043, and the customer service offered a refund only to the original payment account, which is no longer in use [5] - iQIYI's response indicates a commitment to user satisfaction and financial security by verifying account ownership before processing refunds [3] Group 2 - The film "Zootopia 2" has become the first imported movie in Chinese history to surpass 100 million viewers [4][8] - The CEO of Chasing Technology announced an additional reward of 1 gram of gold for each employee during the upcoming Spring Festival, totaling approximately 26 million yuan [4][8] - The National Development and Reform Commission has confirmed that the "national subsidy" program will continue next year to boost consumer spending [4] Group 3 - The State Council plans to relax household registration restrictions outside of major cities to facilitate the integration of rural populations into urban areas [6] - The Ministry of Finance has announced measures to support consumer spending, including adjustments to subsidy standards [4][6] Group 4 - Kawasaki Heavy Industries has admitted to data falsification regarding fuel efficiency for submarine engines, leading to a suspension from bidding for two and a half months [11] - The company has faced scrutiny for similar issues in the past, raising concerns about the integrity of Japanese manufacturing [11] Group 5 - Xiaomi's co-founder plans to sell up to $2 billion worth of B-class shares starting in December 2026, primarily to establish an investment fund [4] - The company has announced that the sales will occur in increments of up to $500 million every 12 months [4] Group 6 - Precious metals have seen a significant price surge, with platinum futures reaching a historic high of over $2,400 per ounce, marking a weekly increase of over 22% [7] - Gold and silver prices have also risen sharply, driven by factors such as a weakening dollar and supply constraints [7]
爱奇艺会员充到25年后,退费不应这么难|街谈巷议
Xin Lang Cai Jing· 2025-12-28 23:13
Core Viewpoint - The incident involving Mr. Huang's membership refund dispute with iQIYI highlights the need for more flexible and humanized refund policies from platforms, as well as the importance of rational consumer decision-making [1][3][4]. Group 1: Incident Overview - Mr. Huang discovered that his iQIYI membership was valid until 2043 due to multiple recharges during promotional periods between 2017 and 2018 [1][3]. - iQIYI initially agreed to refund but insisted on returning the funds to the original payment method, which was no longer accessible to Mr. Huang, leading to a deadlock [1][3]. - The situation escalated to public attention, prompting iQIYI to reconsider its refund approach and agree to a more flexible solution [1][3]. Group 2: Consumer Responsibility - The impulsive decision to take advantage of discounts without considering long-term implications contributed to the dispute, indicating a need for consumers to make more rational choices [3][4]. - Consumers should recognize their responsibility in making informed decisions rather than solely blaming the platform for rigid policies [3][4]. Group 3: Platform Responsibility - iQIYI's strict adherence to the "original payment method" refund policy reflects a rigid mindset that fails to accommodate common consumer scenarios, such as account deactivation [3][4]. - The incident underscores the necessity for platforms to proactively improve their refund mechanisms rather than waiting for public pressure to instigate change [3][4]. Group 4: Market Interaction - The case illustrates a dysfunctional interaction between consumers and businesses, where resolution often relies on public outcry rather than established customer service protocols [4]. - A healthy relationship between consumers and businesses should not depend on "public pressure leading to business concessions," but rather on mutual understanding and proactive service [4].
小米集团林斌拟减持不超20亿美元;爱奇艺回应会员充了25年遇退费难:安排退费丨每经早参
Mei Ri Jing Ji Xin Wen· 2025-12-28 22:16
1 王毅会见柬埔寨副首相兼外交大臣布拉索昆 2025年12月 12月28日,中共中央政治局委员、外交部长王毅在云南玉溪会见柬埔寨副首相兼外交大臣布拉索昆。王毅表示,中柬铁杆友谊经受国际风云变幻考验,坚如 磐石、历久弥坚。中方高度关注柬泰边境紧张局势,一直致力于劝和促谈。在各方共同努力下,柬泰两国军方达成停火协议,朝着恢复和平迈出重要一步, 中方对此表示祝贺。停火完全符合柬泰人民共同愿望,符合地区各国普遍期待,相信会得到各方欢迎支持。(央视新闻) N 王毅会见泰国外长西哈萨 据财政部网站,12月27日至28日,全国财政工作会议在北京召开。会议指出,2026年继续实施更加积极的财政政策。一是扩大财政支出盘子,确保必要支出 力度。二是优化政府债券工具组合,更好发挥债券效益。三是提高转移支付资金效能,增强地方自主可用财力。四是持续优化支出结构,强化重点领域保 障。五是加强财政金融协同,放大政策效能。 3 辽宁辽阳白塔区三里厨娘饭店重大火灾事故调查报告发布 40名公职人员被问责 辽宁省应急管理厅网站于12月28日向社会公布了辽阳白塔区三里厨娘饭店重大火灾事故调查报告。调查认定,这是一起因饭店主体责任不落实,违法改造扩 ...
莫斯科遭袭!特朗普称美乌将达成安全协议;江西省博物馆声明:是原件;小米集团林斌拟减持不超20亿美元;爱奇艺:安排退费丨每经早参
Mei Ri Jing Ji Xin Wen· 2025-12-28 21:48
↓中国贸促会召开12月例行新闻发布会 2 美国11月成屋签约指数、新屋开工数 3 美国12月19日当周EIA汽油、EIA原油 数据将公布" 1 王毅会见柬埔寨副首相兼外交大臣布拉索昆 每经编辑|张喜威 王瀚黎 12月28日,中共中央政治局委员、外交部长王毅在云南玉溪会见柬埔寨副首相兼外交大臣布拉索昆。王毅表示,中柬铁杆友谊经受国际风云变幻考验,坚如 磐石、历久弥坚。中方高度关注柬泰边境紧张局势,一直致力于劝和促谈。在各方共同努力下,柬泰两国军方达成停火协议,朝着恢复和平迈出重要一步, 中方对此表示祝贺。停火完全符合柬泰人民共同愿望,符合地区各国普遍期待,相信会得到各方欢迎支持。(央视新闻) 王毅会见泰国外长西哈萨 2025年12月28日,中共中央政治局委员、外交部长王毅在云南玉溪会见泰国外长西哈萨。王毅表示,中方高度关注泰柬边境紧张局势,对冲突造成平民伤 亡、民众流离失所深感痛心。外长先生曾表示,泰国是爱好和平的国家,不愿与邻国为敌,中方对此重视和赞赏。作为友好近邻,中方最不希望看到泰柬兵 戎相见,最希望看到两国重归于好。在各方努力下,泰柬军方达成停火协议,迈出通往和平的第一步,中方对此感到欣慰。(央视新闻) ...
充值爱奇艺会员25年 男子遭遇退费难
Xin Lang Cai Jing· 2025-12-28 19:25
Core Viewpoint - The case of a man from Henan facing difficulties in obtaining a refund for a 25-year membership on iQIYI has garnered significant attention, highlighting issues related to virtual product refund policies and consumer rights [1][2]. Group 1: Refund Difficulties - The individual, Mr. Huang, reported that he had charged a membership for 25 years, but faced challenges when attempting to obtain a refund. He discovered that his membership was extended until 2043 and encountered issues with the refund process due to his original payment account being inactive [2]. - iQIYI's customer service indicated that refunds could only be processed back to the original payment method, which was no longer accessible to Mr. Huang, leading to a deadlock in the refund process [2]. Group 2: Legal Perspectives - Legal expert Wang Ringen stated that the relationship between Mr. Huang and iQIYI constitutes a network service contract, and the long membership duration and refund restrictions must comply with strict legal standards regarding format clauses [3]. - According to the Consumer Rights Protection Law, operators cannot use format clauses to exclude consumers' rights to refunds, making the terms in iQIYI's service agreement potentially invalid [3][4]. - Wang emphasized that the 25-year service period exceeds typical consumer expectations, and consumers should be supported in their requests to terminate contracts when services do not meet expectations or needs change [4].
爱奇艺回应“男子充25年会员退费难”
Xin Lang Cai Jing· 2025-12-28 16:22
Group 1 - The core issue revolves around a user, Mr. Huang, who has faced difficulties in obtaining a refund for his long-term subscription to iQIYI, which he discovered extends until 2043 [3][4]. - iQIYI has acknowledged the refund request and initiated a verification process to ensure the refund is processed securely, given that the original payment account is no longer in use [1][5]. - The customer service informed Mr. Huang that refunds for unconsumed orders are possible, but complications arose due to the original payment account being inactive and registered to another user [4][5]. Group 2 - Mr. Huang's subscription was initially charged for multiple years due to promotional offers in 2017 and 2018, which he was unaware of until he started using the service more frequently [4]. - The customer service's proposed solution to refund the amount only to the original payment method has been a point of contention, as Mr. Huang does not agree to refunding to an account that is not his [4]. - iQIYI's response indicates a commitment to resolving customer issues, as they have escalated the matter for further verification [1][5].
男子充值爱奇艺25年会员遇退费难 官方:退款流程已启动
Xin Lang Cai Jing· 2025-12-28 14:15
Group 1 - A recent incident involving a man from Henan who charged a 25-year membership on iQIYI has drawn public attention due to difficulties in obtaining a refund [1] - iQIYI has acknowledged the refund request and initiated a verification process to ensure the refund is directed to the correct account [1] - The service agreement states that VIP membership fees are non-refundable once activated, categorizing them as virtual services rather than prepayments or deposits [2] Group 2 - Legal experts argue that clauses excluding consumer refund rights in standard contracts may be deemed invalid under consumer protection laws [3] - The lawyer highlighted that the 25-year membership duration exceeds typical consumer expectations, and consumers should be supported in their requests for contract termination due to changes in circumstances [4] - Consumers are advised to be cautious when selecting long-term prepaid packages and to review refund policies and service change terms before making payments [5]
爱奇艺回应充25年会员退费难
Xin Lang Cai Jing· 2025-12-28 12:21
Group 1 - The core issue revolves around a user, Mr. Huang, who accidentally recharged his iQIYI membership for 25 years, leading to difficulties in obtaining a refund [1] - iQIYI has acknowledged the refund request and is actively investigating the situation, stating that they will initiate the refund process through the original payment channel [1] - The company emphasizes its commitment to user experience and financial security, ensuring that they will communicate with the user to resolve the issue while safeguarding funds [1]
“房贷才 30 年,谁脑子秀逗了,会员充 25 年啊?”
程序员的那些事· 2025-12-28 11:59
Core Viewpoint - The article discusses a consumer's experience with a long-term membership subscription to iQIYI, highlighting the absurdity of a 25-year membership and the challenges faced in seeking a refund for unused services [1][4][6]. Group 1: Membership Duration and Consumer Reaction - A consumer discovered that their iQIYI membership, purchased in multiple transactions, extends to 2043, totaling 25 years, which they found unreasonable [1][3]. - The consumer expressed frustration over the long duration of the membership, comparing it to a 30-year mortgage, and noted that they would be over 50 years old when it expires [1]. Group 2: Refund Issues - The consumer faced difficulties in obtaining a refund, as the customer service stated that refunds could only be processed to the original payment method, which was no longer accessible [4][5]. - iQIYI's official response indicated that they would initiate a refund process while considering the consumer's situation regarding the original payment account [6]. Group 3: Public and Expert Opinions - Legal experts advised consumers in similar situations to utilize new regulations on prepaid consumption to protect their rights [7]. - Online discussions reflected a mix of humor and criticism regarding the consumer's decision to purchase such a long membership, with some commenters suggesting personal responsibility for the choice [9].
25年会员退费难,平台不能让“优惠便利”变“维权难题”
Yang Zi Wan Bao Wang· 2025-12-28 11:58
Group 1 - The core issue revolves around a refund dispute for a 25-year membership with iQIYI, highlighting challenges in prepaid consumption models [2] - The case illustrates a broader problem in the industry where long-term subscriptions can lead to complications in refund processes due to changes in payment accounts [2] - iQIYI's customer service response, which stated that refunds could only be processed back to the original payment method, reflects a lack of consideration for long-term user rights and needs [2] Group 2 - The incident has prompted iQIYI to initiate a refund process after acknowledging the user's complaint, indicating a reactive approach to customer service [2] - The situation underscores a trend in the industry where companies prioritize acquiring new users over providing adequate post-sale support, potentially eroding customer trust [2] - The event serves as a reminder for the industry to enhance refund mechanisms and address user rights in the context of long-term subscriptions, ensuring a more reliable consumer experience [2]