Financial Performance - Revenue for the three months ended September 30, 2024, was $74.244 million, a decrease of 26.8% compared to $101.332 million for the same period in 2023[9]. - Net loss for the three months ended September 30, 2024, was $28.309 million, compared to a net loss of $53.312 million for the same period in 2023, representing a 47% improvement[11]. - Total costs and expenses for the three months ended September 30, 2024, were $90.282 million, down from $145.007 million in the same period of 2023, a reduction of 37.8%[9]. - The company reported a loss from operations of $16.038 million for the three months ended September 30, 2024, compared to a loss of $43.675 million for the same period in 2023[9]. - Basic net loss per share for the three months ended September 30, 2024, was $(0.32), an improvement from $(0.68) in the same period of 2023[9]. - The company had a comprehensive loss of $25.774 million for the three months ended September 30, 2024, compared to a comprehensive loss of $55.470 million for the same period in 2023[11]. - The net loss for the nine months ended September 30, 2024, was $22,145,000, compared to a net loss of $59,910,000 for the same period in 2023[17]. Cash and Equity - Cash and cash equivalents as of September 30, 2024, were $45.906 million, reflecting a decrease from previous quarters[13]. - Total stockholders' equity as of September 30, 2024, was $45.906 million, down from $66.606 million as of June 30, 2024[13]. - As of September 30, 2023, LivePerson reported a total stockholders' equity of $45,081,000, a decrease from $90,145,000 as of June 30, 2023[15]. - Cash, cash equivalents, and restricted cash at the end of the period were $142,104,000, down from $214,332,000 at the end of the same period in 2023[19]. Revenue Breakdown - Hosted services revenue for the three months ended September 30, 2024, was $62.7 million, down from $85.7 million in the prior year, representing a decline of 26.9%[39]. - Professional services revenue for the three months ended September 30, 2024, was $11.6 million, compared to $15.6 million for the same period in 2023, a decrease of 25.5%[39]. - Revenue from the Americas for the three months ended September 30, 2024, was $50.9 million, down from $73.7 million in the same period of 2023, a decline of 30.9%[41]. - EMEA revenue for the three months ended September 30, 2024, was $14.3 million, compared to $16.2 million in the prior year, a decrease of 11.5%[41]. - APAC revenue for the three months ended September 30, 2024, was $9.0 million, down from $11.4 million in the same period of 2023, a decline of 21.0%[41]. Operational Efficiency - The company plans to continue focusing on cost reduction strategies and improving operational efficiency in the upcoming quarters[9]. - LivePerson's net cash used in operating activities for the nine months ended September 30, 2024, was $12,015,000, an improvement from $24,302,000 in 2023[17]. - The company reported a net cash used in investing activities of $23,505,000 for the nine months ended September 30, 2024, compared to $11,863,000 in 2023[17]. Asset Management - Goodwill decreased from $285.6 million as of December 31, 2023, to $282.3 million as of September 30, 2024, reflecting a goodwill impairment charge of $3.6 million[56]. - Total long-lived assets decreased from $513.8 million as of December 31, 2023, to $478.8 million as of September 30, 2024, a decrease of 6.8%[54]. - Property and equipment, net as of September 30, 2024, was $105.1 million, a decrease from $119.3 million as of December 31, 2023[67]. Debt and Financing - The Company repurchased $157.5 million of its 2024 Convertible Senior Notes for $149.7 million, resulting in a gain of $7.2 million recognized in Q1 2023[75][76]. - As of September 30, 2024, the outstanding principal amount of the 2024 Notes was reduced to $72.5 million, with no remaining principal amount after repayment[76]. - The 2026 Convertible Senior Notes had an outstanding principal amount of $361.2 million as of September 30, 2024, with a maturity date of December 15, 2026[77][78]. - The Company exchanged $146.0 million principal amount of 2026 Notes for $100.0 million principal amount of new 2029 Notes, recognizing a $68.1 million gain on debt extinguishment during Q2 2024[83]. - Interest on the 2029 Notes will accrue at a rate of 10.83% from June 3, 2024, increasing to 11.375% after the issuance of Delayed Draw Notes, and further to 13% after December 15, 2026[89]. Legal and Regulatory Matters - The company faced multiple legal actions, including a putative stockholder class action and derivative actions related to alleged misrepresentations in its public disclosures[137][138]. - The company discontinued all products and services related to COVID-19 and is cooperating with governmental inquiries regarding its previous offerings[142]. Restructuring and Costs - The Company recognized restructuring costs of $1.4 million and $7.9 million for the three and nine months ended September 30, 2024, respectively[134]. - The total restructuring costs for the nine months ended September 30, 2024, were $7.876 million, compared to $15.999 million for the same period in 2023[136]. - The balance of the restructuring liability at the end of the period was $2.005 million as of September 30, 2024, down from $2.076 million at the beginning of the year[135]. Stock-Based Compensation - Total stock-based compensation costs for the three months ended September 30, 2024, amounted to $5,375,000, compared to $11,296,000 for the nine months ended September 30, 2024[133]. - The Company had approximately $1.7 million of total unrecognized compensation cost related to non-vested share-based compensation arrangements as of September 30, 2024[131].

LivePerson (LPSN) came out with a quarterly loss of $0.07 per share versus the Zacks Consensus Estimate of a loss of $0.05. This compares to earnings of $0.03 per share a year ago. These figures are adjusted for nonrecurring items. This quarterly report represents an earnings surprise of -40%. A quarter ago, it was expected that this customerservice technology company would post a loss of $0.07 per share when it actually produced a loss of $0.69, delivering a surprise of -885.71%. Over the last four quarter ...

LivePerson Announces Third Quarter 2024 Financial Results -- Total Revenue of $74.2M, above the high-end of our guidance range -- -- Adjusted EBITDA above the high-end of our guidance range -- NEW YORK, November 7, 2024 -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson", the "Company", "we" or "us"), the enterprise leader in digital customer conversations, today announced financial results for the third quarter ended September 30, 2024. Third Quarter Highlights Total revenue was $74.2 million for the third qu ...

-- Total Revenue of $74.2M, above the high-end of our guidance range -- -- Adjusted EBITDA above the high-end of our guidance range -- NEW YORK, Nov. 7, 2024 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson", the "Company", "we" or "us"), the enterprise leader in digital customer conversations, today announced financial results for the third quarter ended September 30, 2024. Third Quarter Highlights Total revenue was $74.2 million for the third quarter of 2024, a decrease of 26.7% as compared to ...

NEW YORK, Oct. 24, 2024 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced the planned release of its third quarter financial results after the market close on Thursday, November 7, 2024. CEO John Sabino and CFO & COO John Collins will host a conference call later that day, at 5:00 p.m. Eastern Time. The conference call will be simulcast live and can be accessed by logging onto the investor relations section of the Company's web site at ...

Enters into a Cooperation Agreement with Vector Capital Management, the Company's Largest Shareholder Continues Planned Board Refreshment through a Collaborative Process to Add New Directors NEW YORK, Oct. 23, 2024 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN) (the "Company"), the enterprise leader in digital-first customer conversations, has entered into a cooperation agreement (the "Cooperation Agreement") with Vector Capital Management, L.P. (collectively with its affiliates, "Vector"), which owns appr ...

Customer ratings and reviews have earned LivePerson a spot on Inc.'s list of the world's best B2B companies every year since its inception NEW YORK, Oct. 22, 2024 /PRNewswire/ -- For the third year in a row, Inc., the leading media brand and playbook for entrepreneurs and business leaders, has named LivePerson to its list of the world's top B2B companies. LivePerson (Nasdaq: LPSN), the enterprise leader in digital-first customer conversations, was named to the 2024 Power Partners list of the best companies ...

Advanced AI and analytics tools for the contact center and beyond will debut with demos and keynotes at October 23 virtual Spark event Signet Jewelers, BECU, Frost Bank, and Mr. Cooper Group will present how they leverage LivePerson for connected customer experiences NEW YORK, Oct. 15, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital-first customer conversations, today announced the launch of new and enhanced AI tools designed to accelerate agent productivity, increase custom ...

Based on buyer reviews, LivePerson earns top accolades for customer self-service, conversational marketing, chatbot, bot platform, and live chat capabilities NEW YORK, Oct. 8, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital-first customer conversations, has been named a Leader in G2's Fall 2024 Grid reports for Customer Self-Service, Conversational Marketing, Chatbots, Bot Platforms, and Live Chat. These recognitions are based on user responses to reviews and questions on G2 ...

Momentum investing is essentially the opposite of the tried-and-tested Wall Street adage -- "buy low and sell high." Investors following this investing style typically avoid betting on cheap stocks and waiting long for them to recover. They believe instead that one could make far more money in lesser time by "buying high and selling higher." Who doesn't like betting on fast-moving trending stocks? But determining the right entry point isn't easy. Often, these stocks lose momentum once their valuation moves ...