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Marriott says Sonder tried to use guest safety as 'bargaining chip' in last-minute plea for cash
Business Insider· 2025-11-17 16:49
Core Points - Marriott International has accused Sonder of threatening guest safety to secure financial support for its bankruptcy wind-down [1][4] - Sonder filed for Chapter 7 bankruptcy, leading to the termination of its licensing agreement with Marriott [5] - The abrupt termination caused confusion and forced guests to vacate accommodations with little notice [2][3] Group 1: Marriott's Actions - Marriott filed an emergency court motion alleging Sonder leveraged guest safety as a bargaining chip [1] - The hotel chain terminated its long-term licensing agreement with Sonder due to concerns over guest safety and security [1][4] - Marriott communicated with guests to ensure their safety and welfare amid Sonder's liquidation [4] Group 2: Sonder's Situation - Sonder, based in San Francisco, operated thousands of short-term rental units globally before filing for Chapter 7 liquidation [5] - The company announced its bankruptcy plans on November 9, leading to immediate operational wind-down in the US [2][5] - Guests were instructed to vacate Sonder properties by 11 a.m. on November 10, causing chaos for those affected [3]
HVS Asia Pacific Hospitality Newsletter - Week Ending 14 November 2025
Hospitality Net· 2025-11-17 06:12
Acquisition Activities - JD Properties has acquired the 102-key George Williams Hotel in Brisbane for an estimated AUD34 million, translating to approximately AUD333,333 per key [1] - The Tang Shing-bor family sold the 45-key Hotel Victoria Tsim Sha Tsui for HKD118 million, approximately HKD2.6 million per key, representing a loss of about HKD212 million or 64% from its 2018 purchase price [2] - The Mercure Hotel Townsville has been acquired by a new entrant in Queensland's hotel investment market, featuring 174 keys and located on a substantial 43,300 sqm land parcel [3] - AB Capital has expanded its Japan portfolio with two acquisitions in Osaka, which will be rebranded under City Express by Marriott, marking the brand's debut in the Asia-Pacific region [5] Property Features and Developments - The George Williams Hotel features a leased restaurant, meeting facilities, and has undergone over AUD1.2 million in refurbishments [1] - Hotel Victoria includes retail space leased to a restaurant and has a total gross floor area of 1851 sqm [2] - Mercure Hotel Townsville offers wellness and recreation facilities, including an outdoor swimming pool and 13 conference spaces [3] - Johor Bahru City Square will undergo a multi-phase enhancement to expand its total floor space by approximately 1,858 sqm, adding over 300 retail outlets and various amenities [4] Market Trends and Strategic Moves - The hotel market in Townsville is characterized by limited branded supply and development constraints, reflected in a tight initial yield of sub 7% [3] - The redevelopment of Johor Bahru City Square is timed with the upcoming Johor Bahru–Singapore Rapid Transit System expected in 2026, enhancing connectivity [4] - AB Capital's investment strategy is driven by perceived undersupply in Osaka's midscale accommodation segment and growing demand from travelers [5]
Sonder files for bankruptcy after its breakup with Marriott
Business Insider· 2025-11-14 21:24
Core Insights - Hospitality company Sonder has filed for Chapter 7 bankruptcy following the termination of its partnership with Marriott International, leading to the winding down of its US operations [1][2][3] Financial Overview - Sonder's estimated assets and liabilities are both listed between $1 billion and $10 billion, indicating significant financial distress [2] - The company faced severe financial constraints due to challenges in integrating its systems and booking arrangements with Marriott [3] Operational Impact - Following the abrupt end of its licensing agreement with Marriott, Sonder's properties are no longer available for bookings through Marriott channels, resulting in cancellations for travelers [4] - Sonder plans to initiate insolvency proceedings in other countries where it operates, indicating a broader impact beyond the US [3] Historical Context - Sonder was once valued at over $1 billion and had a long-term licensing agreement with Marriott signed in August 2024, which has now been terminated due to Sonder's default [3][4]
与万豪合作破裂,这家全球连锁酒店宣布破产,还开“行业先例”:要所有客人立即走人
Sou Hu Cai Jing· 2025-11-14 06:11
Core Points - Sonder, a global short-term rental chain, has declared bankruptcy and ceased operations, resulting in the cancellation of thousands of room bookings worldwide, leaving many travelers stranded [1][2] - The company had previously partnered with Marriott International, which ended abruptly due to alleged breaches by Sonder, leading to its immediate shutdown and initiation of Chapter 7 bankruptcy proceedings in the U.S. [2] - The sudden closure forced guests to vacate their rooms within 24 hours, causing significant distress and confusion among travelers [2][5] Company Overview - Sonder operated thousands of rooms across over 40 cities, positioning itself as a provider of high-end, design-forward apartments and boutique hotels for modern travelers [1] - The company faced severe operational challenges after integrating with Marriott's booking system, which led to a significant drop in revenue and increased costs [2] Customer Impact - Guests reported being abruptly informed to leave their accommodations, with some experiencing issues retrieving their belongings and delays in refunds for canceled bookings [2][5] - The situation has drawn criticism from travel advisors, highlighting the unprecedented nature of a hotel requiring guests to vacate during their stay, which contradicts industry standards [5]
Sonder cofounder said pulling off Marriott deal was the 'hardest thing' he's ever done. Now he's left shocked.
Business Insider· 2025-11-13 22:39
Core Insights - Sonder's partnership with Marriott was crucial for its operations, but the termination of this agreement led to the company's bankruptcy plans and significant operational challenges [3][4][5] Company Overview - Sonder was once valued at over $1 billion and managed thousands of short-term rental units globally, including apartment-style and boutique hotel accommodations [4][5] - The company experienced rapid growth, achieving $143 million in revenue by 2019 and signing nearly 10,000 units in that year alone, which was expected to generate an additional $500 million in annual revenue [6][7] Recent Developments - The licensing deal with Marriott, which allowed Marriott Bonvoy members to book Sonder stays, was terminated due to Sonder's default, leading to chaos for guests [3][4] - Following the termination, Sonder announced plans to file for Chapter 7 bankruptcy and liquidate its U.S. business, as well as initiate insolvency proceedings in other countries [4] Financial Challenges - The company faced severe financial constraints, including difficulties in integrating its systems and booking arrangements with Marriott [5] - The COVID-19 pandemic severely impacted Sonder's revenue, causing a collapse in earnings and increased financial burn [7][8][9]
Marriott International Named One of the Top 2025 World's Best Workplaces by Fortune and Great Place To Work
Prnewswire· 2025-11-13 12:40
Core Insights - Marriott International has been recognized as one of the top five World's Best Workplaces by Great Place To Work® and Fortune magazine, highlighting its commitment to a people-first culture and excellence [1][2] Company Commitment and Culture - The recognition reflects Marriott's dedication to its core values and culture, emphasizing a people-first approach that has been a guiding principle for nearly a century [2] - Marriott's people brand, "Be," empowers associates to start their career journey, belong to a global team, and develop personally and professionally [2] - Innovative programs like Elevate enhance career growth and retention, with participants being twice as likely to experience job changes within the organization and over five times more likely to be promoted compared to non-participants [2] Employee Experience - Over 9 million employees were surveyed, with those at recognized companies reporting higher levels of trust and opportunities for personal and professional growth [3][6] - The World's Best Workplaces list highlights organizations where employees feel trusted, empowered, and motivated to perform at their best [3] Company Overview - As of September 30, 2025, Marriott International operates over 9,700 properties across more than 30 brands in 143 countries and territories [5] - The company offers the Marriott Bonvoy travel platform, which is highly awarded [5]
Sonder collapses after spending nearly $3.7 million on now-defunct Marriott deal
BetaKit· 2025-11-13 11:04
Core Insights - Sonder Holdings is winding down operations immediately due to severe liquidity issues and the termination of its licensing agreement with Marriott International [2][4][7] - The company plans to initiate Chapter 7 liquidation in the U.S. and insolvency proceedings in international markets following Marriott's declaration of Sonder's default [2][4] Company Operations - Sonder had been integrating its systems with Marriott's, spending nearly $3.7 million on this integration in the first half of 2023 [3][6] - The integration challenges led to significant unexpected costs and a sharp decline in revenue from Marriott's Bonvoy reservation system [6][7] - The company had previously indicated liquidity concerns, stating it may be insufficient to meet obligations for the next year [8] Financial Performance - Sonder went public in early 2022 with a valuation of $1.9 billion but has seen its stock price plummet from approximately $200 per share to $0.17 per share as of now [12] - The company faced multiple challenges, including earnings accounting errors, resulting in lawsuits and layoffs [2][12] Leadership Changes - Recent executive changes include the departure of co-founder and CEO Francis Davidson and CFO Michael Hughes, with plans for co-founder Martin Picard to participate in a potential bid for the company [9][10] - New board members with experience in corporate restructuring have been appointed to navigate the wind-down process [10] Market Impact - The termination of the licensing deal has left many travelers with canceled bookings, impacting customer trust and brand reputation [5] - Sonder operated over 9,000 rental properties in 10 countries as of 2024, but the abrupt operational changes may affect its market presence [11]
Sonder and Marriott hotel split leaves guests stranded
NBC News· 2025-11-13 03:02
Company Bankruptcy and Guest Impact - Sa filed for bankruptcy after Marriott terminated a licensing agreement [2] - Guests were evicted with less than 24 hours' notice in some cases [3] - Guests are advised to contact their credit card company for refunds [4][9] - Marriott will support guests currently staying at Sa properties and those with upcoming reservations [4] - Guests booked and paid for new accommodations at their own expense, unsure of refunds [8] Employee Impact - Sa employees were terminated, some finding out through the internet [5][6] - Employees will not receive severance and must apply for unemployment [7] - Employees are owed hours worked and PTO [7] Financial Challenges - Sa faced unexpected challenges with tech integration and a sharp decline in revenue [3]
Marriott Strengthens Market Position With Strong EMEA Expansion
ZACKS· 2025-11-12 18:31
Core Insights - Marriott International, Inc. (MAR) is experiencing strong growth momentum and expanding its portfolio of branded residential projects across Europe, the Middle East, and Africa (EMEA) [2][3] Expansion and Development - Marriott is rapidly expanding in the EMEA region, currently operating in 18 countries and territories, with 33 branded residential projects open and over 50 more planned [3][10] - The company's portfolio has increased by 23% in Europe and 59% in the Middle East and Africa since late 2023, indicating strong demand for luxury branded homes [3] - In 2025, Marriott secured nearly 20 branded residential agreements in the EMEA region, with significant projects like The Residences at the Dubai Beach EDITION [5][10] Financial Performance - As of the end of Q3 2025, Marriott's global portfolio of rooms increased by 4.7% year over year, reaching over 1.75 million rooms across more than 9,700 properties [7] - The development pipeline reached a record high of over 596,000 rooms, with more than 250,000 currently under construction [7] - Global RevPAR increased by 0.5% year over year, with EMEA leading at a growth of 2.5% driven by higher average daily rates and improved occupancy levels [8][10] Market Position - Shares of MAR gained 4.7% year-to-date, outperforming the Zacks Hotels and Motels industry's 7.8% decline, supported by strong leisure demand and solid global booking trends [11] - The integration of digital capabilities with exceptional hospitality service allows Marriott to command premium room rates in a competitive lodging industry [6]
西贝回应闭店属正常经营行为;阿里巴巴与万豪国际集团达成战略合作|未来商业早参
Mei Ri Jing Ji Xin Wen· 2025-11-11 23:07
Group 1: Alibaba and Marriott International Strategic Cooperation - Alibaba Group and Marriott International announced a strategic AI cooperation focused on cloud infrastructure and AI application innovation in the Chinese market [1] - Marriott will integrate Alibaba's Tongyi series large models to enhance customer service and marketing through intelligent upgrades [1] - The partnership aims to establish an innovation mechanism for AI applications in hotel scenarios, with a pilot AI smart application set to launch at the Fliggy Marriott flagship store by 2026 [1] Group 2: Xibei's Store Adjustments - Xibei stated that opening and closing stores is a normal operational behavior in the restaurant industry, with dynamic adjustments based on business conditions [2] - Recent store closures in cities like Shenzhen, Shantou, and Yiwu are part of this normal adjustment process, while new stores have also opened in Harbin and Jinan [2] - The domestic restaurant market is experiencing polarization, with consumers favoring options that balance cost-effectiveness and experience, while high costs are forcing restaurants to optimize their store layouts [2] Group 3: ByteDance's Stake in Zhongtong Express - ByteDance denied rumors of becoming a new shareholder in Zhongtong Express, clarifying that it made a small investment in the company back in 2021 with a low shareholding ratio [3] - The recent increase in registered capital from 420 million to approximately 600 million yuan is attributed to internal structural adjustments within Zhongtong Express [3] - The core competitiveness of companies in the industry should focus on "network, efficiency, and service," with external capital being supportive but not decisive [3]