In this articleSBUXBrian Niccol, CEO of StarbucksAnjali Sundaram | CNBCStarbucks CEO Brian Niccol shared more details about the company's turnaround strategy during the company's quarterly conference call on Wednesday.For three straight quarters, Starbucks has reported declining sales. But the coffee chain is hoping that some easy tweaks to its U.S. business will pay off and help reverse the trend as it plots a more ambitious and comprehensive game plan.Many of the coming changes are meant to help Starbucks ...

Facing declining customer visits, Starbucks is set to embark on a restorative journey to reclaim its identity and enhance the overall experience. During the company’s fourth-quarter and full-year earnings call Wednesday (Oct. 30), CEO Brian Niccol outlined a plan to refocus the company on its core identity. Dubbed “Back to Starbucks,” the initiative seeks to elevate the customer experience by prioritizing coffee quality and ensuring baristas have the support they need to deliver exceptional service. Niccol ...

Core Insights - Starbucks is planning to implement "common sense guardrails" on mobile app customizations to streamline the ordering process and improve customer experience [3][4] - The initiative comes after a disappointing third-quarter earnings report, indicating a need for operational overhaul under the new CEO Brian Niccol [3][4] - Mobile orders currently account for over 30% of transactions at Starbucks, but issues like longer wait times and crowded cafés have negatively impacted customer satisfaction [5] Group 1 - The company aims to separate the pick-up process from in-store orders to enhance efficiency [3] - The current app allows extensive customization, complicating orders for both customers and baristas [4] - Pricing architecture will be adjusted to prevent unexpected costs for customers [4] Group 2 - A new sequencing algorithm is being prioritized to provide accurate pickup times for mobile orders, reducing the strain on café operations [5] - The changes are part of a broader strategy to revitalize the brand and improve overall service quality [3][5]

Starbucks (SBUX) reported $9.07 billion in revenue for the quarter ended September 2024, representing a year-over-year decline of 3.2%. EPS of $0.80 for the same period compares to $1.06 a year ago.The reported revenue compares to the Zacks Consensus Estimate of $9.06 billion, representing a surprise of +0.12%. The company has not delivered EPS surprise, with the consensus EPS estimate being $0.80.While investors scrutinize revenue and earnings changes year-over-year and how they compare with Wall Street ex ...

Starbucks Corporation. (NASDAQ:SBUX) Q4 2024 Earnings Conference Call October 30, 2024 5:00 PM ET Company Participants Tiffany Willis - VP of IR Brian Niccol - Chairman and CEO Rachel Ruggeri - EVP and CFO Conference Call Participants Jeffrey Bernstein - Barclays Sara Senatore - Bank of America Brian Harbour - Morgan Stanley John Ivankoe - JPMorgan David Tarantino - Baird Andrew Charles - TD Cowen David Palmer - Evercore ISI Christine Cho - Goldman Sachs Jon Tower - Citi. Peter Saleh - BTIG Lauren Silberman ...

Starbucks CEO Brian Niccol on Wednesday told investors that he plans to overhaul Starbucks' US locations, adding more comfortable seating, ceramic mugs and a coffee-condiment bar, with customer wait times of less than four minutes. Faced with falling demand for its pricey beverages in the key US and China markets as well as a slide in its share price, Starbucks' investors are counting on the new CEO to steer the company back to growth. The company last week suspended its forecast for its 2025 fiscal year. " ...

Topline Starbucks customers who prefer non-dairy milk will soon start saving a bit of change when ordering from the coffeehouse chain, as Starbucks announced Wednesday it will remove its extra charge for dairy substitutes next week. The change will take effect next week. (Photo by Stephen Chernin/Getty Images) Getty Images Key Facts The change will go into effect Nov. 7 alongside Starbucks' holiday launch, removing extra charges for people customizing their drinks with non-dairy alternatives like soy milk, ...

Starbucks (SBUX) came out with quarterly earnings of $0.80 per share, in line with the Zacks Consensus Estimate. This compares to earnings of $1.06 per share a year ago. These figures are adjusted for non-recurring items.A quarter ago, it was expected that this coffee chain would post earnings of $0.93 per share when it actually produced earnings of $0.93, delivering no surprise.Over the last four quarters, the company has not been able to surpass consensus EPS estimates.Starbucks, which belongs to the Zack ...

Starbucks will stop surcharges on non-dairy milk ahead of the holidays.CEO Brian Niccol announced the change during a Wednesday earnings call.The new policy will save some customers as much as 10% on their orders, Niccol said. Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Read preview Thanks for signing up! Go to newsletter preferences Thanks for signing up! Access your favorite topics in a personalized feed while you're on the go. ...

Starbucks said Wednesday that it will remove the surcharge for dairy substitutes, saving some U.S. customers more than 10% on their drinks. The change goes into effect Nov. 7 and follows years of pleading from customers to eliminate the extra fee, especially as milk alternatives have grown more popular. More recently, Starbucks has seen its U.S. sales fall as its higher prices scare away occasional customers whose wallets have already been stretched by inflation. "This is just one of many changes we'll make ...