TTEC (TTEC) Q1 2025 Earnings Call May 09, 2025 08:30 AM ET Speaker0 Good morning and thank you for joining us today. 2025 is off to a good start with our financial performance exceeding plan. In the first quarter, our revenue was $534,000,000 which was in the range of our forecasted plan. EBITDA was $56,000,000 up from $55,000,000 in the prior year. This upside was driven by improved EBITDA margins of 10.6% versus 9.5% in the prior year. While we are pleased with our Q1 results, many of our clients are adop ...

TTEC Holdings (TTEC) came out with quarterly earnings of $0.28 per share, beating the Zacks Consensus Estimate of $0.24 per share. This compares to earnings of $0.27 per share a year ago. These figures are adjusted for non-recurring items.This quarterly report represents an earnings surprise of 16.67%. A quarter ago, it was expected that this customer engagement management company would post earnings of $0.21 per share when it actually produced earnings of $0.19, delivering a surprise of -9.52%.Over the las ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2025 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R.S. ...

Exhibit 99.1 TTEC Announces First Quarter 2025 Financial Results First Quarter 2025 Revenue was $534.2 Million, down 7.4 Percent Net Income was $3.2 Million or 0.6 Percent of Revenue ($13.6 Million or 2.6 Percent of Revenue Non-GAAP) FIRST QUARTER 2025 FINANCIAL HIGHLIGHTS Revenue Income from Operations Adjusted EBITDA was $56.4 Million or 10.6 Percent of Revenue Reiterates Outlook for Full Year 2025 AUSTIN, May 8, 2025 – TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technolog ...

AUSTIN, Texas and MOHALI, India, May 6, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience (CX) technology and services innovator, today announced the expansion of its India operations with a new customer experience center in Mohali, also known as Sahibzada Ajit Singh Nagar (SAS Nagar).This expansion will create 400 new jobs to support a major U.S.-based healthcare organization, with capacity to grow and serve additional clients as TTEC expands in the region.Presid ...

Investors with an interest in Technology Services stocks have likely encountered both TTEC Holdings (TTEC) and MeridianLink (MLNK) . But which of these two stocks is more attractive to value investors? We'll need to take a closer look to find out.The best way to find great value stocks is to pair a strong Zacks Rank with an impressive grade in the Value category of our Style Scores system. The Zacks Rank is a proven strategy that targets companies with positive earnings estimate revision trends, while our S ...

Core Insights - TTEC Holdings, Inc. will release its earnings results after market close on May 8, 2025, followed by a live webcast and conference call on May 9, 2025, at 8:30 a.m. ET [1][2] Company Overview - TTEC is a leading global innovator in customer experience (CX) technology and services, specializing in AI-enabled digital CX solutions [3] - The company serves both iconic and disruptive brands, providing outcome-based solutions that enhance the entire customer journey across various virtual interaction channels [3] - TTEC operates two main business segments: TTEC Digital, which focuses on omnichannel contact center technology, CRM, AI, and analytics solutions, and TTEC Engage, which delivers AI-enabled customer engagement, acquisition, tech support, back office, and fraud prevention services [3] - Founded in 1982, TTEC has a strong commitment to CX excellence, reflected in high client, customer, and employee satisfaction scores globally [3] - The company employs a workforce across six continents, integrating technology and human interaction to achieve superior customer satisfaction and business results [3]

Core Insights - TTEC Holdings, Inc. has been awarded five 2025 Stevie® Awards for its AI-powered customer experience solutions, highlighting its leadership in the CX technology sector [1][2][6] Awards and Recognition - TTEC received two Gold, one Silver, and two Bronze Stevie® Awards, reflecting its commitment to enhancing customer and employee experiences through AI technology [2][6] - The awards validate TTEC's impact on client outcomes, including improved customer satisfaction and operational efficiencies [3][6] Award-Winning Innovations - **Gold – Customer Service Training or Coaching Program of the Year**: TTEC Perform, a real-time coaching tool, increased sales conversions by 10% and reduced average handle time by 6% for an insurance client [3] - **Gold – Innovation in Sales**: TTEC's AI-Powered Service to Sales solution led to a 27% revenue lift per associate for a telecom client in just 15 days [4] - **Silver – Customer Service Success**: TTEC's training for a medical device company reduced error rates to 0.03% and cut handle time by over 50% [4] - **Bronze – Use of Data & Analytics in Customer Service**: TTEC Insights helped an automaker client uncover $3.2 million in new revenue potential and reduced coaching time by 53% [5] - **Bronze – Best Use of Technology in Customer Service**: Addi AI enabled multilingual conversations, reducing interpreter costs by up to 80% in sectors like healthcare and education [5] Company Overview - TTEC is a global innovator in customer experience technology and services, focusing on AI-enabled digital solutions [7][8] - The company serves a diverse range of brands and offers outcome-based solutions that enhance the customer journey across various interaction channels [7][8] - Founded in 1982, TTEC emphasizes the integration of technology and human expertise to deliver superior customer experiences [8]

Investors interested in stocks from the Technology Services sector have probably already heard of TTEC Holdings (TTEC) and Ibotta (IBTA) . But which of these two stocks offers value investors a better bang for their buck right now? We'll need to take a closer look.We have found that the best way to discover great value opportunities is to pair a strong Zacks Rank with a great grade in the Value category of our Style Scores system. The Zacks Rank favors stocks with strong earnings estimate revision trends, a ...

AUSTIN, Texas, April 3, 2025 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, today announced that TTEC Digital was honored with the 2024 CX Evolution Partner of the Year Award from Genesys®, a global cloud leader in experience orchestration. "TTEC Digital is thrilled to be recognized as the CX Evolution Partner of the Year by Genesys," said Tiffany Moses Gschwendtner, global Genesys practice lead at TTEC Digit ...