TTEC (NasdaqGS:TTEC) Q4 2025 Earnings call February 27, 2026 08:30 AM ET Company ParticipantsBob Belknap - Group VP, Corporate FinanceJonathan Lee - Managing Director, Equity ResearchKenneth R. Wagers III - CFOKenneth Tuchman - Chairman and CEOVincent A. Colicchio - Managing DirectorConference Call ParticipantsGeorge Sutton - Senior Research AnalystMaggie Nolan - Research Analyst, Technology, Media, and CommunicationsOperatorWelcome to TTEC's fourth quarter and full year 2025 earnings conference call. I wou ...

TTEC (NasdaqGS:TTEC) Q4 2025 Earnings call February 27, 2026 08:30 AM ET Company ParticipantsBob Belknap - Group VP, Corporate FinanceJonathan Lee - Managing Director, Equity ResearchKenneth R. Wagers III - CFOKenneth Tuchman - Chairman and CEOVincent A. Colicchio - Managing DirectorConference Call ParticipantsGeorge Sutton - Senior Research AnalystMaggie Nolan - Research Analyst, Technology, Media, and CommunicationsOperatorWelcome to TTEC's fourth quarter and full year 2025 earnings conference call. I wou ...

TTEC (NasdaqGS:TTEC) Q4 2025 Earnings call February 27, 2026 08:30 AM ET Speaker6Welcome to TTEC's fourth quarter and full year 2025 earnings conference call. I would like to remind all parties that you will be in a listen-only mode until the question and answer session. This call is being recorded at the request of TTEC. I would now like to turn the call over to Bob Belknap, TTEC's Group Vice President, Corporate Finance. Thank you, sir. You may begin.Speaker0Good morning. Thank you for joining us today. T ...

TTEC Holdings (TTEC) came out with quarterly earnings of $0.47 per share, beating the Zacks Consensus Estimate of $0.39 per share. This compares to earnings of $0.19 per share a year ago. These figures are adjusted for non-recurring items.This quarterly report represents an earnings surprise of +22.08%. A quarter ago, it was expected that this customer engagement management company would post earnings of $0.25 per share when it actually produced earnings of $0.12, delivering a surprise of -52%.Over the last ...

Exhibit 99.1 TTEC Announces Fourth Quarter and Full Year 2025 Financial Results Fourth Quarter 2025 Revenue was $570.0 Million, up 0.4 Percent Net Loss of $170.5 Million due to a $205.4 Million Non-Cash Goodwill Impairment and Related Tax Adjustment (Net Income of $22.8 Million or 4.0 Percent of Revenue Non-GAAP) Adjusted EBITDA was $62.2 Million or 10.9 Percent of Revenue Full Year 2025 Revenue was $2.137 Billion, down 3.2 Percent Net Loss of $185.1 Million (Net Income of $52.8 Million or 2.5 Percent of Re ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-K (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2025 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of i ...

Core Insights - TTEC Holdings, Inc. reported a net loss of $170.5 million in Q4 2025, primarily due to a non-cash goodwill impairment charge of $205.4 million, despite a slight revenue increase of 0.4% to $570.0 million [2][4][9] - For the full year 2025, the company experienced a revenue decline of 3.2% to $2.137 billion, with a net loss of $185.1 million, although non-GAAP net income was $52.8 million, representing 2.5% of revenue [3][4][13] - The company is optimistic about 2026, projecting revenue between $2.005 billion and $2.055 billion, with a focus on improving EBITDA and operating income margins [19][20] Financial Performance - Q4 2025 revenue was $570.0 million, up 0.4% from $567.4 million in Q4 2024, with a positive foreign exchange impact of $4.0 million [9] - Adjusted EBITDA for Q4 2025 was $62.2 million, or 10.9% of revenue, compared to $50.9 million, or 9.0% of revenue in the prior year [8][9] - Full year 2025 adjusted EBITDA was $213.7 million, or 10.0% of revenue, an increase from $202.3 million, or 9.2% of revenue in 2024 [11][13] Segment Performance - TTEC Digital reported Q4 2025 revenue of $125.5 million, a 9.2% increase year-over-year, but faced a significant loss from operations of $200.0 million [21] - TTEC Engage had Q4 2025 revenue of $444.5 million, a 1.8% decrease from the previous year, but improved its income from operations to $27.4 million, or 6.2% of revenue [21] Cash Flow and Balance Sheet - Cash flow from operations in Q4 2025 was positive at $2.6 million, a recovery from a negative $1.1 million in Q4 2024, with full year cash flow from operations at $121.1 million compared to a negative $58.8 million in 2024 [14] - As of December 31, 2025, TTEC had cash and cash equivalents of $82.9 million and total debt of $908.0 million, resulting in a net debt position of $825.1 million [14][15] Business Outlook - The company aims to enhance its EBITDA and operating income in 2026, with a commitment to higher value transformational engagements across its segments [19][20] - TTEC's guidance for 2026 includes projected revenue of $2.030 billion and non-GAAP adjusted EBITDA of $230 million, indicating a focus on margin expansion [20][22][23]

Core Insights - TTEC Holdings, Inc. has announced the expansion of its AI-driven frontline performance ecosystem, which includes TTEC RealSkill™ and TTEC Perform™, aimed at enhancing customer experience through operationalizing AI across the associate lifecycle [1][2] Company Overview - TTEC is a global leader in customer experience technology and services, focusing on AI-enabled digital solutions that improve customer interactions and journey [6] - The company has been operational since 1982 and has a strong emphasis on customer experience excellence, achieving high satisfaction scores from clients, customers, and employees [6] AI-Driven Solutions - The integrated ecosystem supports over 100 enterprise clients and at least 25,000 frontline agents globally, facilitating sustained performance improvement by translating skills, behaviors, and data into actionable outcomes [3] - TTEC RealSkill™ provides immersive, AI-powered simulations for associates to practice real-world customer interactions, while TTEC Perform™ offers AI-driven coaching and performance analytics [4][5] Performance Metrics - Clients utilizing TTEC's solutions have reported significant improvements, including a 12% increase in associate retention, a 6-8% reduction in average handle time, 100% compliance accuracy within 60 days, a 23% increase in Net Promoter Score, and a 10% lift in sales conversion rates [7]

Core Viewpoint - TTEC Holdings, Inc. will release its earnings results on February 26, 2026, followed by a live webcast and conference call on February 27, 2026 [1]. Company Overview - TTEC Holdings, Inc. is a leading global innovator in customer experience (CX) technology and services, specializing in AI-enabled digital CX solutions [3]. - The company serves both iconic and disruptive brands, providing outcome-based solutions that enhance the entire customer journey across various virtual interaction channels [3]. - TTEC operates two main business segments: TTEC Digital, which focuses on omnichannel contact center technology, CRM, AI, and analytics solutions, and TTEC Engage, which delivers AI-enabled customer engagement, acquisition, tech support, back office, and fraud prevention services [3]. - Founded in 1982, TTEC has a strong commitment to CX excellence, reflected in high client, customer, and employee satisfaction scores globally [3]. - The company employs a workforce across six continents, integrating technology and human interaction to achieve superior customer satisfaction and business outcomes [3].

Core Insights - TTEC Holdings, Inc. has been recognized as an Enterprise Innovator in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025 report, highlighting its leadership in AI-enhanced customer experience technology and services [1][2] Company Overview - TTEC specializes in modernizing operations for travel and hospitality organizations, helping them deliver differentiated customer experiences [2] - The company employs a consult-to-operate model that integrates front-, middle-, and back-office operations through AI and automation [3] Innovation and Technology - TTEC is noted for its AI-powered, human-centered customer experience solutions tailored for global travel and hospitality brands, supported by its CX Management Services and TTEC Digital division [4] - The company utilizes proprietary AI technologies, including real-time voice and text translation (TTEC ADDI), AI-enabled servicing (Travel Genie and Botspot), and workforce performance tools (RealSkill and RealPlay) [5] Training and Development - The TTEC College of Travel, developed with the International Air Transport Association, aims to elevate agent training and ensure regulatory compliance across global travel environments [6] Client Impact and Results - TTEC has demonstrated significant client outcomes, such as generating over $20 million in value for a global cruise line and achieving $91 million in fraud-related savings for a travel leader, resulting in an 850% ROI and a 24% productivity gain [7] Market Trends and Future Directions - As travel and hospitality organizations face pressures to modernize and enhance customer loyalty, TTEC is expanding its capabilities in GenAI innovation, CX orchestration, and multilingual automation [8]