The results underscore TTEC's exceptional delivery of trust and safety solutions DENVER, June 6, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, is proud to announce its recognition as both a Major Contender and a Star Performer in Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2024. This prestigious acknowledgment underscores TTEC's ded ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q1 2024 Earnings Conference Call May 9, 2024 8:30 AM ET Company Participants Paul Miller - Senior Vice President, Treasurer and Investor Relations Officer Ken Tuchman - Chairman and Chief Executive Officer Shelly Swanback - President, TTEC and Chief Executive Officer, TTEC Engage Kenny Wagers - Chief Financial Officer Conference Call Participants George Sutton - Craig-Hallum Cassie Chan - Bank of America Vincent Colicchio - Barrington Research Jonathan Lee - Guggenheim Secu ...

Exhibit 99.1 TTEC Announces First Quarter 2024 Financial Results First Quarter 2024 Revenue was $576.6 Million, down 8.9 Percent Operating Income was $22.7 Million or 3.9 Percent of Revenue ($37.9 Million or 6.6 Percent of Revenue Non-GAAP) Net Income was $0.5 Million or 0.1 Percent of Revenue ($12.6 Million or 2.2 Percent of Revenue Non-GAAP) Adjusted EBITDA was $54.9 Million or 9.5 Percent of Revenue Fully Diluted EPS was $0.01 ($0.27 Non-GAAP) Reiterates Outlook for Full Year 2024 DENVER, May 8, 2024 – T ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R.S. ...

Exhibit 99.1 TTEC Announces Fourth Quarter and Full Year 2023 Financial Results Full Year 2023 Revenue was $2.463 Billion, up 0.8 Percent Operating Income was $118.0 Million or 4.8 Percent of Revenue ($200.4 Million or 8.1 Percent of Revenue Non-GAAP) Net Income was $18.3 Million or 0.7 Percent of Revenue ($103.2 Million or 4.2 Percent of Revenue Non-GAAP) Adjusted EBITDA was $271.5 Million or 11.0 Percent of Revenue Fully Diluted EPS was $0.39, $2.18 Non-GAAP Fourth Quarter 2023 Revenue was $626.2 Million, ...

Financial Data and Key Metrics Changes - For the full year 2023, revenue was $2.46 billion, adjusted EBITDA was $272 million (11% of revenue), and adjusted EPS was $2.18 per share, reflecting a slight increase in revenue compared to $2.44 billion in 2022 [8][34] - In Q4 2023, revenue decreased to $626 million from $658 million in the prior year, a decline of 4.9%, with adjusted EBITDA at $58 million (9.2% of revenue) compared to $87 million (13.1%) in the prior year [34][35] - The full year 2023 operating income was $200 million (8.1% of revenue), down from $249 million (10.2%) in the prior year, and EPS decreased to $2.18 from $3.59 [34][38] Business Line Data and Key Metrics Changes - The Digital segment's Q4 revenue was $119 million, down 2.1% year-over-year, but excluding Cisco practice, it grew 7.1%. Full year revenue increased by 5% to $487 million [35][36] - The Engage segment's Q4 revenue decreased by 5.5% to $507 million, with operating income at $24 million (4.8% of revenue), down from $52 million (9.7%) in the prior year [37][38] - Engage's full year revenue was $1.98 billion, relatively unchanged from the prior year, with operating income at $138 million (7% of revenue), down from $184 million (9.3%) [38][39] Market Data and Key Metrics Changes - The Engage backlog for the next 12 months is $1.71 billion, representing 94% of 2024 revenue guidance, while the offshore pipeline has grown more than 35% year-over-year [39][24] - Over a third of the sales pipeline consists of deals with annual contract values over $10 million, indicating strong demand for larger contracts [24] Company Strategy and Development Direction - The company is focusing on margin optimization and diversification across clients, geographies, and solutions, with a strong emphasis on AI integration to enhance operational efficiency [12][31] - TTEC aims to leverage its partnerships with leading CX technology players to drive growth in the Digital segment, expecting double-digit growth in 2025 and beyond [15][30] - The capital deployment strategy has shifted towards prioritizing debt reduction and sustainable growth initiatives, reflecting a cautious approach in the current economic environment [17][40] Management's Comments on Operating Environment and Future Outlook - Management expressed disappointment in the 2024 outlook due to conservative client behavior and budget constraints, anticipating challenges in revenue and margins [19][20] - The macroeconomic environment remains fluid, with over a third of the global economy in recession, impacting client decision-making and revenue visibility [9][10] - Despite short-term challenges, management remains optimistic about long-term growth prospects, particularly in the Digital segment driven by cloud migration and AI adoption [10][28] Other Important Information - The company announced a reduction in its semi-annual dividend to $0.06 per share, reflecting a strategic shift to prioritize capital for growth and debt reduction [40] - Cash as of December 31, 2023, was $173 million, with total debt at $999 million, indicating a slight increase in net debt year-over-year [41] Q&A Session Summary Question: Can you provide insight into the macro view and its impact on guidance? - Management noted that clients are operating conservatively, leading to lower growth expectations and elongated sales cycles, but expressed hope for recovery in 2025 [49][56] Question: What is the status of AI programs and their impact? - Management highlighted 50 client programs involving AI, with significant productivity improvements noted, and emphasized the importance of agent augmentation in enhancing client relationships [58][60] Question: Are there any signs of improvement in client engagement? - Management reported strong booking momentum in the Digital segment, with over 50% of opportunities coming from existing clients, indicating potential for faster sales cycles [63][64] Question: How does AI affect the Engage business? - Management views AI as a positive opportunity, emphasizing that while some low-end transactions may be automated, the focus remains on enhancing customer relationships through quality service [71][72]

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-K (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2023 6312 South Fiddler's Green Circle, Suite 100N, Greenwood Village, Colorado 80111 (Address of principal executive offices) Registrant's telephone number, including area code: (303) 397-8100 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q3 2023 Earnings Conference Call November 9, 2023 8:30 AM ET Company Participants Paul Miller - SVP, Treasurer and IR Kenneth Tuchman - Chairman and CEO Shelly Swanback - President and CEO, TTEC Engage Francois Bourret - Interim CFO, TTEC Conference Call Participants Margaret Nolan - William Blair Michael Latimore - Northland Capital Markets George Sutton - Craig-Hallum Capital Group Jared Levine - TD Cowen Vincent Colicchio - Barrington Research Cassie Chan - Bank of Am ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Securities registered pursuant to Section 12(b) of the Act: For the quarterly period ended September 30, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as sp ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q2 2023 Earnings Conference Call August 4, 2023 8:30 AM ET Company Participants Paul Miller - SVP, Treasurer and IR Ken Tuchman - Chairman and CEO Shelly Swanback - President and CEO, TTEC Engage Francois Bourret - Interim CFO, TTEC Conference Call Participants Bryan Bergin - TD Cowen Mike Latimore - Northland Capital Markets George Sutton - Craig-Hallum Maggie Nolan - William Blair Joseph Vafi - Canaccord Cassie Chan - Bank of America Operator Welcome to TTEC's Second Quar ...