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McDonald's Says Geofencing Technology Helps Boost Customer Satisfaction
PYMNTS.com· 2024-11-08 20:26
Geofencing Technology and Digital Ordering - McDonald's has improved customer satisfaction scores and reduced wait times by using geofencing technology to streamline mobile ordering [1] - The technology notifies restaurant crews when customers are approaching, allowing them to start preparing orders in advance [1] - This initiative is part of the "Ready on Arrival" pilot program, which aims to enhance restaurant execution and customer satisfaction [2][3] - McDonald's CEO Chris Kempczinski emphasized that the program helps with smoother kitchen operations and higher customer satisfaction by reducing wait times [3] Digital Ordering Stations - McDonald's is launching digital ordering stations that offer cashierless checkout options, allowing customers to skip the register [4] - These stations can accept cash and provide change, replacing existing kiosks that required non-card-paying customers to wait in line [4] Digital Engagement and Growth - Consumers engage in digital restaurant-related activities 12.5 days per month, highlighting the importance of digital solutions in the industry [5] - Digital ordering provides a quick meal solution without extensive planning, with user-friendly interfaces making it easy to place orders [5] - McDonald's CFO Ian Borden noted that digital penetration is growing across top markets, evidenced by increased loyalty sales and record mobile app orders [6] - This growth in digital engagement leads to greater customer frequency and increased spending by loyalty customers [6]
McDonald's(MCD) - 2024 Q3 - Quarterly Report
2024-11-07 17:44
Financial Performance - Total revenues for Q3 2024 were $6.873 billion, a 2.7% increase compared to $6.692 billion in Q3 2023[9] - Net income for Q3 2024 was $2.255 billion, a 2.7% decrease compared to $2.317 billion in Q3 2023[9] - Earnings per diluted share for Q3 2024 were $3.13, a 1.3% decrease compared to $3.17 in Q3 2023[9] - Operating income for Q3 2024 was $3.188 billion, a 0.6% decrease compared to $3.208 billion in Q3 2023[9] - Net income for the nine months ended September 30, 2023, was $6,430 million[17] - Net income for the nine months ended September 30, 2024, was $6,207 million[18] - Total revenues for the quarter increased by 3% to $6,873 million, driven by a 4% increase in sales from company-owned restaurants and a 1% increase in revenues from franchised restaurants[67] - Net income for the quarter decreased by 3% to $2,255 million, with diluted earnings per share down 1% to $3.13[67] - For the nine months, total revenues increased by 2% to $19,532 million, with net income decreasing by 3% to $6,207 million[67] - Operating income for the quarter decreased by 1% to $3,188 million, while for the nine months, it remained flat at $8,844 million[67] - Total revenues for the quarter increased by 3% to $6,873 million, with a 2% increase excluding currency translation[78] - Total revenues for the nine months increased by 2% to $19,532 million, with a 2% increase excluding currency translation[79] - GAAP net income decreased by 3% to $6,207 million in 2024 compared to $6,430 million in 2023[75] - Non-GAAP net income decreased by 3% to $6,425 million in 2024 compared to $6,598 million in 2023[75] Cash Flow and Capital Expenditures - Capital expenditures for Q3 2024 were $794 million, a 39.3% increase compared to $570 million in Q3 2023[15] - Cash provided by operations for Q3 2024 was $2.736 billion, a 9.7% decrease compared to $3.029 billion in Q3 2023[15] - Cash and equivalents at the end of Q3 2024 were $1.221 billion, a 65.1% decrease compared to $3.496 billion at the end of Q3 2023[15] - Cash used for investing activities increased by $2.3 billion to $4.6 billion for the nine months 2024, primarily due to increased ownership in McDonald's China and acquisition of McDonald's Israel[100] - Cash used for financing activities increased by $1.8 billion to $5.6 billion for the nine months 2024, driven by lower issuances and higher net repayments of long-term financing[100] - Cash provided by operations totaled $6.8 billion for the nine months 2024, exceeding capital expenditures by $4.8 billion[100] Restaurant Operations and Growth - Total systemwide restaurants as of September 30, 2024, were 42,819, compared to 41,198 in 2023[25] - Conventional franchised restaurants increased to 21,864 in 2024 from 21,761 in 2023[25] - Developmental licensed restaurants grew to 9,077 in 2024 from 8,450 in 2023[25] - Foreign affiliated restaurants increased to 9,814 in 2024 from 8,843 in 2023[25] - Company-owned and operated restaurants decreased to 2,064 in 2024 from 2,144 in 2023[25] - The company plans to open more than 2,100 new restaurants globally in 2024, contributing to nearly 4% new unit growth[60] - The company targets 50,000 restaurants by the end of 2027, aiming for the fastest period of restaurant unit growth in its history[60] - The company plans to open more than 2,100 restaurants globally in 2024, including 500 in the U.S. and International Operated Markets[103] Franchise Performance - Revenues from franchised restaurants for Q3 2024 were $4.094 billion, a 1.2% increase compared to $4.047 billion in Q3 2023[9] - Approximately 95% of the company's 42,819 McDonald's restaurants were franchised as of September 30, 2024[53] - Franchised restaurants represented approximately 95% of McDonald's restaurants worldwide at September 30, 2024[77] - Franchisee sales growth is critical to the company's revenue, as franchised restaurants contribute significantly to margins through rent and royalties based on a percentage of sales[115] - Franchisees' ability to invest in major initiatives and obtain financing at reasonable rates is essential for the company's future growth and operational results[115] Comparable Sales and Market Performance - Global comparable sales decreased 1.5% for Q3 2024 and 0.2% for the nine months[63] - U.S. comparable sales increased 0.3% for Q3 2024 and 0.7% for the nine months, driven by average check growth and digital/delivery growth[63] - International Operated Markets segment comparable sales decreased 2.1% for Q3 2024 and 0.3% for the nine months, impacted by France and the U.K.[63] - International Developmental Licensed Markets segment comparable sales decreased 3.5% for Q3 2024 and 1.7% for the nine months, driven by Middle East and China[63] - Consolidated revenues increased 3% (2% in constant currencies) for Q3 2024 and 2% (2% in constant currencies) for the nine months[63] - Systemwide sales were flat (flat in constant currencies) for Q3 2024 and increased 1% (1% in constant currencies) for the nine months[63] Restructuring and Strategic Initiatives - The company incurred $146 million in restructuring charges related to the Accelerating the Organization initiative in the nine months ended September 30, 2024, primarily for professional services costs[30] - The company expects to incur approximately $250 million in restructuring charges in 2024, primarily related to professional services costs, as part of the Accelerating the Organization strategy[31] - The company acquired an additional 28% ownership stake in Grand Foods Holding for $1.8 billion in cash, increasing its equity ownership to 48%[33] - The carrying amount of the company's investments in equity method investees exceeded its proportionate share of the net assets by $1.4 billion as of September 30, 2024[33] - Revenue from equity method investments was $402 million for the nine months ended September 30, 2024, compared to $364 million for the same period in 2023[34] Tax and Debt - The effective income tax rate was 20.7% for both the quarters ended 2024 and 2023, and 20.5% and 19.7% for the nine months ended 2024 and 2023, respectively[36] - The fair value of the company's debt obligations was estimated at $38.8 billion as of September 30, 2024, compared to a carrying amount of $39.6 billion[37] - Interest expense increased by 13% for the nine months, driven by higher average debt balances and interest rates[97] - The effective income tax rate was 20.5% for the nine months ended 2024, up from 19.7% in the same period in 2023[99] Derivatives and Hedging - The total fair value of derivative instruments designated as hedging was $8 million in assets and $160 million in liabilities as of September 30, 2024[40] - The total fair value of derivative instruments not designated as hedging was $141 million in assets and $6 million in liabilities as of September 30, 2024[40] - The company recognized a $22 million gain on the fair value of interest rate swaps and a corresponding loss on the fair value of the related hedged debt instrument to interest expense for the nine months ended September 30, 2024[42] - As of September 30, 2024, the company had derivatives outstanding with an equivalent notional amount of $2.2 billion to hedge forecasted foreign currency denominated cash flows[43] - The company had derivatives outstanding with a notional amount of $500 million to hedge forecasted cash flows related to anticipated bond issuances as of September 30, 2024[43] - $14.3 billion of the company's third-party foreign currency denominated debt, $560 million of intercompany foreign currency denominated debt, and $1.8 billion of foreign currency derivatives were designated to hedge investments in certain foreign subsidiaries and affiliates as of September 30, 2024[44] - The company was required to post $122 million of collateral due to the negative fair value of certain derivative positions as of September 30, 2024[46] Dividends and Share Repurchases - The company paid a dividend of $1.67 per share, totaling $1.2 billion for the quarter, and repurchased 1.7 million shares for $444 million[73] - The company declared a 6% increase in its quarterly cash dividend to $1.77 per share, payable on December 16, 2024[73] - Common stock cash dividends for the nine months ended September 2024 were $4.867 billion, up from $3.325 billion in the same period of 2023[18] Risks and Challenges - Labor challenges, including availability and cost, could negatively impact operations, customer satisfaction, and franchisee profitability[117] - Food safety concerns, such as the October 2024 E. coli outbreak investigation, could harm the company's brand, reputation, and financial results[119] - Real estate portfolio management is crucial, as undesirable locations or failure to adapt to market trends could adversely affect systemwide sales and profitability[120] - Information technology system failures or security breaches could disrupt operations, harm customer experiences, and result in reputational damage or financial losses[122] - Increasing regulatory and legal complexity, including compliance with employment laws and food safety regulations, could raise costs and expose the company to litigation risks[123] - Changes in tax laws or unfavorable tax resolutions could materially impact the company's financial results[125] - Unfavorable economic conditions, including inflation and currency fluctuations, could adversely affect consumer spending and the company's financial performance[126] - Health epidemics or pandemics could disrupt labor availability, supply chains, and consumer behavior, negatively impacting the company's business and financial results[126] International Operations - The war in the Middle East negatively impacted systemwide sales and revenue, particularly in the International Developmental Licensed Markets & Corporate segment[68] - Revenue growth in the International Developmental Licensed Markets & Corporate segment is primarily due to the acquisition of McDonald's business in Israel[81] - The Company provided royalty relief and/or deferral of cash collection for certain franchisees impacted by the war in the Middle East[77] Digital and Loyalty Initiatives - The company plans to increase 90-day active loyalty users to 250 million by 2027 and grow annual Systemwide sales to loyalty members to $45 billion by 2027[60] - The company expects to increase the percentage of Systemwide delivery sales originating from its mobile app to 30% by 2027[60] - Systemwide sales to loyalty members are measured across approximately 50 markets, representing an aggregation of the prior four quarters of sales to loyalty members active in the last 90 days[65] Operating Costs and Expenses - Selling, general, and administrative expenses decreased by 5% ($33 million) for the quarter, primarily due to lower incentive-based compensation[91] - The company incurred net pre-tax charges of $52 million for the quarter and $142 million for the nine months, primarily related to transaction costs and non-cash impairment charges[73] - Impairment and other charges for the nine months totaled $287 million, primarily due to transaction costs and non-cash impairment charges[92] - Operating margin for the nine months was 45.3%, down from 46.3% in the previous year, reflecting inflationary cost pressures and increased investments[94] Future Outlook - The company expects net restaurant unit expansion to contribute nearly 2% to 2024 Systemwide sales growth in constant currencies[103] - Full-year 2024 Selling, general, and administrative expenses are expected to be about 2.2% of Systemwide sales[103] - The company expects 2024 operating margin to be in the mid-to-high 40% range[103] - 2024 capital expenditures are projected to be between $2.5 and $2.7 billion, with over half directed towards new restaurant unit expansion[103] - The company expects to achieve a free cash flow conversion rate in the 90% range for 2024[103] - Interest expense for 2024 is expected to increase approximately 11% due to higher average interest rates and debt balance[103]
Here is What to Know Beyond Why McDonald's Corporation (MCD) is a Trending Stock
ZACKS· 2024-11-07 15:06
McDonald's (MCD) has been one of the most searched-for stocks on Zacks.com lately. So, you might want to look at some of the facts that could shape the stock's performance in the near term.Over the past month, shares of this world's biggest hamburger chain have returned -3.2%, compared to the Zacks S&P 500 composite's +3.2% change. During this period, the Zacks Retail - Restaurants industry, which McDonald's falls in, has lost 0.3%. The key question now is: What could be the stock's future direction?Althoug ...
Is McDonald's Stock in Trouble?
The Motley Fool· 2024-11-03 14:32
McDonald's stock hasn't made for a great investment this year, but could it still be a good buy for the long-term-minded investor?Shares of fast food giant McDonald's (MCD 1.06%) have been falling as the company deals with an outbreak of E. coli at its restaurants. At least 90 people have become ill due to the outbreak -- including one death -- apparently due to contaminated onions served on its burgers. As McDonald's moves to address the issue, investors may not be easily convinced. And when you consider t ...
What Makes McDonald's (MCD) a New Buy Stock
ZACKS· 2024-10-31 17:00
McDonald's (MCD) could be a solid addition to your portfolio given its recent upgrade to a Zacks Rank #2 (Buy). This upgrade primarily reflects an upward trend in earnings estimates, which is one of the most powerful forces impacting stock prices. The Zacks rating relies solely on a company's changing earnings picture. It tracks EPS estimates for the current and following years from the sell-side analysts covering the stock through a consensus measure -- the Zacks Consensus Estimate. Since a changing earnin ...
Is It Worth Investing in McDonald's (MCD) Based on Wall Street's Bullish Views?
ZACKS· 2024-10-31 14:36
When deciding whether to buy, sell, or hold a stock, investors often rely on analyst recommendations. Media reports about rating changes by these brokerage-firm-employed (or sell-side) analysts often influence a stock's price, but are they really important?Let's take a look at what these Wall Street heavyweights have to say about McDonald's (MCD) before we discuss the reliability of brokerage recommendations and how to use them to your advantage.McDonald's currently has an average brokerage recommendation ( ...
McDonalds: What History Says About Restaurant Stocks and Food-borne Illnesses
The Motley Fool· 2024-10-30 22:00
Could this be a good buying opportunity?McDonald's (MCD -1.18%) shares took a hit after the company's popular quarter pounders were linked to an E. coli outbreak in several Western and Midwest states. The U.S. Department of Agriculture believes that the onions used in the burgers were the likely source of the contamination.The contamination has led to around 50 people falling ill and one death thus far. McDonald's, which has a strong history of food safety, nonetheless vowed to improve its safety protocols. ...
McDonald's E. coli outbreak tied to Quarter Pounders grows to 90 infected
New York Post· 2024-10-30 20:43
The Centers for Disease Control and Prevention said Wednesday that the number of infected people from the E.coli outbreak linked to McDonald's Quarter Pounder hamburgers has increased to 90 from 75. The outbreak was first reported on Oct. 22 and on Wednesday, CDC said 27 people have been hospitalized due to the outbreak, which has already killed one person. Two of them developed hemolytic uremic syndrome (HUS), a serious condition that can cause kidney failure, as of Oct. 24. The E.coli outbreak linked to M ...
How McDonald's plans to bring back customers
Fox Business· 2024-10-30 18:11
In a bid to rejuvenate traffic among its budget-conscious consumers, McDonald's is expanding its value menu offerings. Part of this comeback strategy includes creating a "more holistic U.S. value platform" starting as soon as next year.  There has been weakness in the lower-income consumer for the better part of the last 18 to 24 months, according to Sara Senatore, senior restaurant analyst at Bank of America. The issue is "lower income consumers do constitute a disproportionate amount of the customer base ...
Why McDonald's Says It Has 'Fallen Short' This Year
Investopedia· 2024-10-29 19:05
Fast-food chains lamented slow restaurant traffic in the first half of the year. It hasn't gone away, executives at McDonald’s (MCD) said today.  McDonald’s shares were recently a bit lower after the company said third-quarter same-store sales were lower than Wall Street expected. On a conference call with analysts, CEO Chris Kempczinski said that “traffic has remained pressured, reflecting industry-wide challenges.” “While we anticipated a challenging environment in 2024, our performance so far this year ...