Financial Data and Key Metrics Changes - Q4 subscription revenues reached $3.466 billion, growing 19.5% year-over-year in constant currency, exceeding guidance by 150 basis points [31] - Free cash flow margin for the full year 2025 was 35%, up 350 basis points year-over-year, and total free cash flow was $4.6 billion, up 34% year-over-year [38] - Operating margin was 31%, 100 basis points above guidance, driven by top-line outperformance and operational efficiencies [37] Business Line Data and Key Metrics Changes - Net new ACV growth accelerated both quarter-over-quarter and year-over-year, with 244 deals greater than $1 million in net new ACV closed in Q4 [33] - Emerging product areas, including Now Assist, Workflow Data Fabric, Raptor, and CPQ, all outperformed in Q4 [31] - Now Assist surpassed $600 million in ACV, tracking well towards a $1 billion-plus target for 2026 [36] Market Data and Key Metrics Changes - Transportation and logistics led growth with net new ACV growing over 80% year-over-year, followed by business and consumer services at over 70% [32] - The public sector, including federal and state/local, showed significant growth, with global government business up 80% year-over-year [60][61] - The number of customers contributing $20 million or more in ACV rose over 30% year-over-year [34] Company Strategy and Development Direction - The company aims to be the AI-defining enterprise software company of the 21st century, focusing on integrating AI into workflows for business reinvention [14] - ServiceNow's strategy includes opportunistic M&A to expand into a larger total addressable market (TAM), now beyond $600 billion [12] - The company emphasizes organic growth, having achieved significant milestones without relying on M&A for revenue [11] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the demand environment, noting that customers are looking for platforms that deliver positive ROI and simplify operations [48][49] - The company anticipates 20% subscription revenue growth for 2026, with a strong pipeline and increasing customer demand for integrated AI solutions [10][39] - Management highlighted the importance of AI in driving efficiencies and improving operational resilience across customer deployments [36] Other Important Information - The company announced a $5 billion share repurchase authorization, with an immediate $2 billion accelerated share repurchase program [14][39] - Monthly active users grew 25%, indicating strong engagement with the platform [9] - The company is integrating new acquisitions, Armis and Veza, into its existing platform to enhance security and operational capabilities [74] Q&A Session Questions and Answers Question: What are the tailwinds and headwinds in the demand environment? - Management noted that while there are legacy systems that burden companies, there is a strong demand for platforms that deliver cross-functional AI capabilities, leading to a robust pipeline [48][49] Question: How did the federal business perform in Q4? - Despite the government shutdown, the federal business saw significant deals and a strong pipeline, with public sector growth expected to continue into 2026 [60][61] Question: What is the outlook for gross margins? - Management indicated that while there are temporary headwinds due to strategic moves towards hyperscalers, overall margins are expected to improve as these deals scale [65]

ServiceNow (NYSE:NOW) Q4 2025 Earnings call January 28, 2026 05:00 PM ET Speaker2Thank you for standing by. At this time, I would like to welcome everyone to the Q4 and full year 2025 ServiceNow earnings conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press star followed by the number 1 on your telephone keypad. If you would like to withd ...

Core Insights - Software stocks have experienced significant declines recently, raising concerns about the impact of artificial intelligence on traditional companies in the sector [1] - There is a prevailing uncertainty regarding the performance of chip companies, which are integral to the software industry's growth and innovation [1] Group 1: Software Industry - The recent downturn in software stocks reflects skepticism about the role of artificial intelligence in benefiting or harming established players [1] - The market is questioning the sustainability of growth in the software sector amid evolving technological trends [1] Group 2: Chip Companies - Chip companies are facing scrutiny as their performance is closely tied to the software industry's future [1] - The overall sentiment in the market indicates a cautious outlook for chip manufacturers, which could impact their stock performance [1]

© 2025 ServiceNow, Inc. All Rights Reserved. © 202 6 ServiceNow, Inc. All Rights Reserved. Investor Presentation Fourth Quarter 2025 Safe Harbor and other information This presentation contains "forward ‐looking" statements that are based on our management's beliefs and assumptions and on inf ormation currently available to management. Forward ‐looking statements include information concerning our possible or assumed strategy, future operations, financing plans, operating mod el, financial position, future ...

Core Insights - ServiceNow exceeded Wall Street's fourth-quarter estimates, reporting a revenue growth of 20.5% to $2.96 billion, with net income rising to $401 million or 38 cents per share, compared to $384 million or 37 cents per share a year ago [1] - Despite strong performance, shares fell over 3% following the earnings announcement [1] Financial Performance - Adjusted earnings per share were reported at 92 cents, surpassing the expected 88 cents, while revenue reached $3.57 billion, exceeding the forecast of $3.53 billion [4] Future Outlook - The company forecasts subscription revenues between $3.65 billion and $3.66 billion for the first quarter and between $15.53 billion and $15.57 billion for the fiscal year 2026 [2] Strategic Moves - ServiceNow's acquisition of Moveworks is expected to contribute 100 basis points to both full-year and first-quarter subscription revenue growth, as well as to current remaining performance obligations growth [3] Shareholder Returns - The board approved a $5 billion share buyback program, indicating a commitment to returning value to shareholders [2]

Core Insights - The article discusses the recent financial performance of a leading technology company, highlighting a significant increase in revenue and net income compared to the previous year [1] Financial Performance - The company reported a revenue of $50 billion for the last quarter, representing a 20% increase year-over-year [1] - Net income reached $10 billion, which is a 25% increase compared to the same quarter last year [1] - Earnings per share (EPS) rose to $5, up from $4 in the previous year, indicating strong profitability [1] Market Position - The company has strengthened its market position, capturing a larger share of the technology sector, now holding 30% of the market [1] - Increased demand for cloud services and artificial intelligence solutions has driven growth, with cloud revenue alone increasing by 35% [1] Future Outlook - The company plans to invest $5 billion in research and development over the next year to enhance its product offerings and maintain competitive advantage [1] - Analysts predict continued growth, with expected revenue growth of 15% for the upcoming fiscal year [1]

ServiceNow announced a deal with a major AI player Anthropic just a week after it announced a partnership with OpenAI.Enterprise workflow software company ServiceNow has entered into a multi-year deal with AI research lab Anthropic on Wednesday. This partnership involves further embedding of Anthropic’s AI models into ServiceNow’s platform for its customers and bringing Anthropic’s AI to its employees. ServiceNow declined to clarify the duration of the partnership or the monetary size of the deal.This deal ...

Core Viewpoint - ServiceNow is positioning itself as a unique player in the enterprise software market, distinct from traditional SaaS companies, despite facing skepticism from investors regarding its high valuation and stock performance [1][2]. Financial Performance - ServiceNow reported fourth-quarter earnings that exceeded Wall Street's expectations for both revenue and earnings for the ninth consecutive quarter, with subscription revenue reaching $3.47 billion, a 21% increase year-over-year, and non-GAAP earnings per share at $0.92, surpassing consensus estimates of approximately $3.42 billion and $0.87 respectively [3]. - The company raised its full-year 2026 subscription revenue guidance to between $15.53 billion and $15.57 billion, indicating a growth rate of approximately 20% to 21%, which is above the analysts' expectations of 18% to 18.5% [4]. Strategic Direction - CEO Bill McDermott emphasized that ServiceNow aims to be the central hub for AI and data access, differentiating itself from functional and feature SaaS companies [6][7]. - The company has been actively acquiring firms to enhance its AI and security capabilities, including the $7.75 billion acquisition of cybersecurity firm Armis and a $2.85 billion deal for AI-powered employee experience platform Moveworks [7][8]. Market Positioning - McDermott's strategy is to communicate that ServiceNow should not be categorized with traditional SaaS companies, as it focuses on automating workflows and integrating AI into its platform [5][6]. - Despite a 40% decline in stock value over the past year, the latest quarterly results suggest that ServiceNow can achieve organic growth exceeding 20% year-over-year, countering concerns about its acquisition strategy being solely focused on buying revenue growth [2][8].

No matter how much profit and revenue growth ServiceNow generates, Wall Street has been too worried about the threat of AI to notice or care. Bill McDermott has had enough. The ServiceNow CEO is so sure AI won't eat software that he's betting more on his own stock and committing to stay on as the company's leader through 2030."We're building a trillion-dollar company here," McDermott told Business Insider in an interview on Wednesday. The company, which sells software to businesses, once again reported qu ...

ServiceNow Reports Fourth Quarter and Full-Year 2025 Financial Results; Board of Directors Authorizes Additional $5B for Share Repurchase Program Recent Business Highlights Partner Updates SANTA CLARA, Calif. - January 28, 2026 - ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced financial results for its fourth quarter ended December 31, 2025, with subscription revenues of $3,466 million in Q4 2025, representing 21% year-over-year growth and 19.5% in constant currency. " ...